Workers' Compensation Law Office Administrator

Administrative/Clerical, Claim, Legal

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range$79,400.00 - $130,900.00

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Travelers offers the strength of a national legal organization committed to your professional development while maintaining a local focus. As a Law Office Administrator you will be responsible for directing and managing support staff for Staff Counsel law office(s) as well as the operation of the office(s). May support one or more attorneys, including the Managing Counsel. You will coach, mentor and facilitate development of support staff to maximize individual and office performance. Evaluate and manage performance objectives relative to quality, productivity and other office standards/goals as well as providing individual and team feedback on an ongoing basis. You will Implement policies and procedures to assure compliance with Staff Counsel guidelines, policies and best practices.What Will You Do?

• Your responsibilities will include:
• Attract, Develop and Retain World Class Talent
• Provide input to office leadership team to establish and develop training for office staff in the use of all office systems, including case management system, protocols, and docket/diary procedures.
• Partner with office leadership team to provide office orientation for new employees and on-boarding for direct reports by clearly explaining office procedures, best practices, company policies and job duties, to ensure a positive experience.
• Prioritize and allocate support staff resources to meet the business needs of the office and adjust as necessary to achieve department and organization objectives.
• Manage the quality and efficiency of support staff performance.
• Effectively coach and develop support staff through mentoring, cross training and identifying development opportunities (e.g.; stretch assignments and training programs).
• Document and communicate performance progress updates and compensation decisions for support staff and discipline as appropriate.
• Develop and execute staffing/ recruitment plans and budgeted census for law office support staff, with due consideration given to growth, capacity, role changes and attrition.
• Lead the hiring process in partnership with Human Resources, Talent Acquisition and Managing Counsel.
• Office Administration
• Oversee budget, coordinate acquisition and ensure maintenance of legal research, office supplies and equipment.
• Accountable for training and driving utilization of all office technology to ensure smooth workflow efficiency.
• Ensure office equipment is fully operational. Troubleshoot technology and equipment issues and serve as liaison with IT partners.
• Oversee the maintenance and modifications of legal forms and templates, standardization of templates (letters, forms, pleadings).
• Develop, formulate, and administer a quality support plan which includes coaching, mentoring, and administration of File Review Questionnaire with feedback.
• Information Management, Financial Reporting and Compliance Support
• Oversee appropriate usage of case management system by attorneys and staff to ensure data integrity and compliance with Staff Counsel guidelines, policies and best practices.
• Manage office finance administration, ensure compliance with company and staff counsel/first party financial policies.
• Assist office leadership team with utilization, analysis and completion of reports, such as monthly management information reports as requested.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree in business administration or related field preferred.
• 5 years of prior experience as a legal assistant and/or paralegal.
• 3+ years supervisory experience in a law office.
• Excellent communication skills both written and verbal.
• Expert knowledge of law office procedures and local court/jurisdiction rules and procedures.
• Basic knowledge of accounting and financial analysis.
• Demonstrated conflict management skills.
• Demonstrated project management skills.
• Customer centric oriented.
• Ability to multi-task and prioritize work.
• Attention to detail.
• Strategic Thinker.
• Proficient in Microsoft Office Word, Outlook and Excel.
• Able to maintain strict confidentiality.
• Change Management.
• Influence others.
• Delegation and execution skills.
• Hold others accountable for their commitments.
• Coaching Skills.
• Team Building Skills.
• Effective Time Management.

What is a Must Have?

• Minimum of 2 years demonstrated indirect or direct management experience in a law office.
• The ability to travel to different office locations if necessary.