Workers Compensation Administrative Associate

Job Summary

The Workers’ Compensation Administrative Associate will be responsible for providing general administrative support to adjusters and other staff as needed, supporting the overall goals of the organization and ensuring excellent customer service.

Job Functions 

• Effectively assist adjusters with the notation of medical documentation and indexing
• Provide accurate data entry with Workers Compensation claims and imaging systems
• Provide backup for incoming mail processing and scanning
• Serve as back-up for the Receptionist (break, lunch, etc.) as needed
• Assist with the accurate and timely processing of medical bills and mail-outs
• Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions
• Participate in seminars and other training to maintain required licenses and for knowledge and skill development

Additional Responsibilities 

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.

Remote work opportunities vary by location, department, and business need and are subject to change, as needed. Each manager will provide details on any telecommuting opportunities, as well as scheduling, within their department

Job Requirements 

• 3 – 5 years of previous Workers’ Compensation or administrative support, with a focus on data entry, experience preferred
• High school diploma, or the equivalent, preferred
• Bilingual skills a plus

Knowledge, Skills, and Abilities

• Growth opportunity to become a licensed adjuster
• Excellent organizational skills, demonstrating attention to detail, accuracy, and the ability to meet deadlines
• Strong team player with the ability to perform duties as directed and work independently
• Knowledge of medical terms, as related to Workers’ Compensation claims
• Knowledge of Workers’ Compensation statutes and timelines
• Proficient PC skills, with a focus on the Microsoft Office suite of products (Excel, Word, Outlook, Teams, etc.)
• Efficient typing and data entry skills
• Professional phone etiquette with the ability to handle difficult callers/clients, while providing excellent customer service
• Ability to work within a fast-paced, changing priority environment
• Self-motivated, with the initiative to prioritize and be self-directed
• Regular and punctual attendance is required
• Ability to communicate effectively, both verbally and in writing
• Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels
• Ability to promote and maintain a team environment, willing to find accommodating solutions for our customers, companies and the Agency
• Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

Work Conditions 

• Ability to perform approximately 90% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently
• Ability to lift up to 20 pounds, occasionally
• Requires operation of a computer workstation, including keyboard and video display 
• All requirements may be modified to reasonably accommodate physical or mental impairment