Workday support analyst, 2PM -11PM IST (Remote, IND)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role

CrowdStrike's HR Information Technology team is seeking a detail-oriented, customer-focused professional to deliver exceptional support for our Workday HCM, Recruiting, and related modules. In this role, you'll be a key player in resolving Workday cases, supporting day-to-day operations, and driving continuous improvement of our support processes. This is an excellent opportunity to deepen your Workday expertise while solving diverse system challenges in a fast-paced, collaborative environment.

What You’ll Do

• Deliver exceptional customer support by responding to and resolving Workday Production Support cases from HR, Talent Acquisition, and Finance teams while meeting SLA and case resolution targets

• Perform light configurations and enhancements including notifications, alerts, validations, help text, document updates, and modifications of existing business processes, all while maintaining excellent attention to detail 

• Execute routine system tasks following established SOPs, such as security assignments, creating new locations and cost centers, and processing bulk transactions via EIBs

• Collect evidence for Workday SOX controls for Internal Audit

• Test and validate solutions by conducting thorough testing of your configurations, coordinating user acceptance testing with requestors, and obtaining sign-off before deploying changes to Production 

• Monitor system health by reviewing integration errors according to defined procedures and escalating technical issues to the appropriate team members when needed 

• Drive process improvements by identifying opportunities to optimize support workflows, updating documentation and SOPs, and contributing to the team's operational excellence 

• Collaborate cross-functionally with internal customers to understand requirements and deliver effective solutions 

• Continuously develop your expertise through Workday Community participation, training, and staying current on system updates and best practices

What You’ll Need

• 3+ years of hands-on Workday HCM experience in a system support or analyst role, with functional knowledge and light configuration experience 

• 1+ year of hands-on Workday Recruiting experience, with the ability to support recruiting workflows and troubleshoot common issues 

• Proven customer service excellence with strong written and verbal communication skills, and a track record of delivering responsive, professional support

• Technical proficiency including experience with EIB data loads, Excel for data analysis and manipulation, and ticketing systems

• Strong organizational skills with the ability to manage competing priorities, maintain ticket queues, and meet high service expectations in a fast-paced environment

• Experience writing and maintaining SOPs, process guides, and system documentation to support operational excellence 

• Experience working in a global environment, collaborating effectively across time zones and with multiple stakeholder groups

• Bachelor's degree or equivalent experience in HR, Information Technology, Business Administration, or a related field 

• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

• Must be willing to work 2PM -11PM IST shift

Nice to Have

• Experience with Workday Absence and/or Time Tracking modules in a system support or operations capacity

• HR or Talent Acquisition subject matter knowledge 

• Familiarity with Workday integrations monitoring and troubleshooting

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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