Sr. ServiceNow Developer (Remote, IND)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is looking for a Senior ServiceNow Developer to join our fast growing IT Applications team. In this role, you will help the team discover creative and sustainable ways to solve business challenges and improve our software capabilities and functionality. You will have extensive knowledge and experience with ServiceNow’s ITSM modules along with one or more of ServiceNow’s domain-specific products such as HRSD, SecOps, HAM, SAM, Employee Center Pro, etc. You will contribute your expertise designing and building first-class solutions to meet evolving business requirements. And, you will be working alongside a supportive and fast-paced team with numerous opportunities to increase your professional knowledge and expertise. Bring your passion for developing creative solutions and elegant coding to Crowdstrike.

What You’ll Do:

• Develop, test, and document working custom development, integrations, and data migrations for ServiceNow features, applications and projects.

• Translate business requirements into well-architected solutions that best leverage the ServiceNow platform.

• Design and develop a workflow framework that can be applied to many workflows and continuously seek new opportunities to improve our current manual processes.

• Participate in code reviews for ongoing projects to ensure that code quality is at the highest level possible and appropriate design patterns are being used.

• Execute test plans to ensure quality solutions are delivered.

• Communicate with team members and stakeholders to ensure effective collaboration throughout all phases of development, testing and deployment

• Provide detailed estimates and work breakdown structure for assigned tasks

• Handle Incidents per published SLAs, ensuring system stability by maintaining required maintenance tasks, and address any system issues impacting SLAs or platform health

• Mentor, advise, and support team members

• Maintain a flexible and proactive work environment

What You’ll Need:

• Bachelor’s degree in computer science or equivalent experience, typically 5+ years of IT Service Management / ServiceNow experience

• At least three years of software development and two years of ServiceNow application development

• Good understanding of the ServiceNow Common Service Data Model (CSDM)

• ServiceNow Certified Systems Administration (CSA) certification

• ServiceNow Certified Application Developer certification 

• Self-motivated and creative

• Understanding of how to build reusable, lightweight code in JavaScript, including writing comprehensive tests to ensure code coverage.

• Working knowledge of at least 2 years experience writing JavaScript code.

• At least 2 years of experience implementing a specific ServiceNow module such as CMDB, HR, Employee Center Pro, ITSM etc.

• Experience developing REST/SOAP API

• Experience with ServiceNow version control and update sets

• Experience with ServiceNow upgrades and skipped update remediation.

• Strong problem solving abilities and communication skills

• Experience with SDLC methodologies like Agile, Kanban, Scrum, Scaled Agile.

• Security minded and strong working knowledge of vulnerabilities.

• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Bonus Points:

• Hands-on development experience with one or more of the following modules/products:

  • HAM/SAM

  • Now Assist and Virtual Agent

  • Employee Center Pro

  • HRSD

  • SecOps

  • GRC/IRM

  • Environmental, Health, & Safety Management

• Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)

• ITIL V3 / V4 Foundation or above

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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