Our story
Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.
With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.
It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.
To learn more about us, visit stradaglobal.com
Job Description
The Senior Payroll Analyst is client focused, operating in a multi-client Payroll delivery environment, responsible for providing day-to-day operational support, including but not limited to complex payroll processing, researching data issues, solving complex customer/client issues, analyzing trends and following standard Payroll operating procedures (SOPs) in the ongoing client owned/services operated tenant. The Senior Analyst will ensure timely, accurate Payroll delivery by supporting client Service Level Agreements (SLAs), Reported Service Levels (RSLs), and Key Performance Indicator (KPI) adherence.
Operations Management for assigned client(s)/service
- Support effective cost management practices; suggest operational improvements
- Provide case management oversight and adherence to turn-around times
- Responsible for completing SOC Audits, BCP, change management and identifying process improvements
- Manage process documentation in support of SLAs and Operational Health
- Ensure Point of View (POV) and related changes are adopted and implemented consistently
- Supports the Client Service Managers (CSM) in consultative best practice conversations with the client(s)
- Ensure process documentation is current, accurate and fully supports achievement of Service Level Agreements (SLAs) and Operational Health
- Create, manage and execute on required recovery plans and Root Cause Analysis documentation, as necessary.
- Ensure appropriate domain participation in Change Request requirements sessions, resource estimation exercises, and internally-initiated projects
- Provide input into contingency planning for succession
Business Management for assigned client(s)/service
- Adhere to Alight Operating System guidelines and supporting industry best practices
- Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality
- Analyze productivity data on the output of work across aligned operations to identify trends that drive operational improvement
- Drive overall quality control
- Own initial day- to- day client escalations.
- Support and identify opportunity for process optimization by promoting the management and sharing of knowledge and opportunities across the business
- Participate and support initiatives, including support for client prospects
Requirements:
- Workday Payroll implementation experience desired, Workday Payroll experience required
- 3-5 years professional experience in payroll administration
- Experience in project/implementation work and familiar with Project Management processes
- Ability to work in a fast-paced environment, managing multiple deliverables, with specific deadlines
- Demonstration of problem solving/analysis skills to solve various stakeholder issues or process changes
- Demonstrated ability to operate independently with direction from senior management
- Ability to identify process improvement areas
- Ability to refine processing procedures based on strategy and best practice understanding
- Understanding of other in scope related HR service areas desired (e.g. compensation, benefits, equity)
- Ability to navigate and learn multiple systems
- Ability to understand and analyze the impact of changing priorities and balance resources appropriately
- Advanced Payroll, tax and accounting functional and operational knowledge preferred
- Ability to communicate effectively with different levels of management and influence multiple stakeholder groups, including clients/customers
- Client consulting and coaching experience using highly developed interpersonal, influence, and relationship skills
- Experience in leveraging an Agile framework to support project deliverables
- Travel: 10%, or as needed
Education:
- Undergraduate Degree (BA, BBA, BS in Business), equivalent degree or work experience expected
- CPP, FPC a plus
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
#LI-Remote
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum :
55,800 USD
Maximum :
88,500 USD
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
Top Skills
What We Do
Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com.
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