Job Posting End Date
10-09-2026Please note the job posting will close on the day before the posting end date.
Job Summary
Assist in the work scheduling process by assigning jobs to line servicer personnel and providing customer assistance for an assigned area.Job Description
What You'll Do:
Under moderate to limited supervision:
Perform duties assigned in the work scheduling process, including the assignment of jobs to line servicer personnel using management system applications.
Develop schedules for line servicer and technician appointments.
Communicate with customers and direct inquiries.
Support adherence to standard work scheduling policies and procedures.
Assist with outage management as needed.
Provide administrative support as needed.
What You'll Need:
Education requirements are listed below:
High school diploma or GED required.
Work Experience requirement listed below:
3 years of post-high school experience in utilizing administrative procedures and office equipment or the equivalent, normally obtained by progression through the Work Scheduling Rep Assc classification.
OTHER REQUIREMENTS:
Must be available to work overtime, call-out overtime and shift work, as required.
Travel requirements are expected 10-25% of the time
Ability to demonstrate the following skills and competencies: Organizational and analytic/problem solving skills, Prioritization skills, Customer Focus and Teamwork.
Demonstrated proficiency with computers and computer programs, effective verbal and written communication skills required.
Strong verbal and written communication skills.
Must be available for overtime when needed.
Occasional travel may be required.
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you.
#KYPOWER
Compensation Data
Compensation Grade:
SP20-003Compensation Range:
$22.14 - $27.67The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.Skills Required
- High school diploma or GED
- Three years of post-high-school experience using administrative procedures and office equipment, or equivalent progression through the Work Scheduling Representative Associate classification
- Availability for overtime, call-out overtime, and shift work
- Availability for occasional travel, typically 10–25% of the time
- Organizational and analytical problem-solving skills
- Prioritization skills
- Customer focus and teamwork
- Computer proficiency and experience with computer programs
- Effective verbal and written communication skills
What We Do
Our team at American Electric Power is committed to improving our customers' lives with reliable, affordable power. We are investing $54 billion from 2025 through 2029 to enhance service for customers and support the growing energy needs of our communities. Our nearly 16,000 employees operate and maintain the nation's largest electric transmission system with 40,000 line miles, along with more than 225,000 miles of distribution lines to deliver energy to 5.6 million customers in 11 states. AEP also is one of the nation's largest electricity producers with approximately 29,000 megawatts of diverse generating capacity. We are focused on safety and operational excellence, creating value for our stakeholders and bringing opportunity to our service territory through economic development and community engagement. Our family of companies includes AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana, east Texas and the Texas Panhandle). AEP also owns AEP Energy, which provides innovative competitive energy solutions nationwide. AEP is headquartered in Columbus, Ohio. For more information, visit aep.com.
