Work Leader

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

The Work Leader role is primarily responsible for serving as the lead point of contact for a transit and reports to the Field Manager. The Work Leader is tasked with onsite onboarding for new technicians, technician training, safety communication and additional area support to ensure accuracy, safety and efficiency for Bridgestone Mileage Sales.

Responsibilities

• Onsite onboarding for new technicians
• Provide on-the-job training for new Technicians
• Instruct and educate teammates on safety procedures and policies
• Assess technician capabilities and identify training opportunities using performance tools working jointly with the Field Manager
• Inspect teammate performance standards and hold technicians accountable for performance
• Oversee/Manage personnel and processes at key Transit account
• Oversee staff of 13 Union Tire Technicians working on-site at 5 transit tire shop locations
• Report to and work closely with area Field Ops Manager as a liaison to key customer contacts
• Manage daily/weekly/monthly goals as per customer contract expectations
• Manage customer fleet through vehicle inspections/tire inspections
• Manage tire inventory- ordering tires to maintain adequate stock on hand/ processing worn out and damaged outbound tires for weekly pickup/ conduct inventory counts
• Drive adoption of electronic processes as they continue to evolve
• Ensure safety in the workplace through monthly safety meeting attendance, spot checking location organization and cleanliness and enforcing required PPE
• Maintain supply of necessary tools, equipment and shop supplies
• Train new hires, assist Field Ops Manager in interview and hiring process
• Report weekly payroll
• Submit supply vendor invoices for payment
• Help with tire service when warranted
• Work with customer to maintain forklift certifications and CDL training

Additional

• Be able to train and perform other duties as assigned or as required, such as: removing mounting and/or installing tires, loading and unloading trucks requiring the movement of items weighting up to 100 lbs.
• Drives company vehicle
• Utilizes company laptop
• Continuously learns new technical information and electronic processes

Relevant experience and education required

At Bridgestone, you are Free to Be

We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.