Role Summary
As a Resident Consultant at Cloudflare, you will be an integral part of the post-sales team, serving as the senior-most technical expert and advisor for our most strategic and technically complex customers. This role is designed for a seasoned technologist who not only possesses deep technical expertise but also thrives on onsite customer interaction, solving real-world challenges, and leading through thought and innovation. You will play a crucial part in helping customers maximize the value of Cloudflare's solutions, ensuring they are fully equipped to meet their security, performance, and reliability needs.
In this role, you will go beyond traditional support by engaging as a trusted advisor, understanding each customer's unique infrastructure, challenges, and goals. Your guidance will help architect solutions that enhance customer operations, optimise performance, and minimise risks. Customers will rely on your expertise to tackle complex technical issues, refine their architectural frameworks, and drive business success through Cloudflare's technology.
While embedded, onsite where required, with the customer, you'll also closely collaborate with Customer Success, Support, Sales, Partners, Product Management, and Engineering to advocate for customer needs and ensure that our product/solutions roadmap aligns with real-world requirements. Through these cross-functional relationships, you'll bring valuable customer insights that influence product improvements and help refine best practices, solidifying Cloudflare's position as a leader in secure, fast, and reliable internet solutions.
This role is ideal for an individual contributor who excels at combining strategic thinking with hands-on expertise and implementation, and enjoys working with customers onsite and remotely in their environment. You'll have the autonomy to shape solutions, make impactful decisions, and mentor teams across Cloudflare. As a key part of our mission, your contributions will directly support Cloudflare's vision to build a better internet by enabling customer success through technology and innovation.
Responsibilities:
- Customer Engagement & Technical Leadership
- Serve as a trusted advisor to key enterprise customers, providing technical insights, best practices, and strategic recommendations that support their business goals and drive success with Cloudflare's solutions in particular Cloudflare's worker and workers AI platforms
- Lead architectural discussions, design sessions, and solution reviews to ensure the optimal application of Cloudflare's offerings in customer environments.
- Diagnose complex technical issues and deliver effective, strategic solutions in collaboration with the support and product teams.
- Master Infrastructure as Code: Support the customer by navigating and managing complex configurations heavily reliant on Terraform to ensure seamless operational stability.
- Cross-functional Collaboration
- Partner closely with Sales, Customer Success, Support, Partners, Product Management, and Engineering to ensure customer feedback and insights influence the product roadmap and enhance the customer experience.
- Consultation & Application of Industry Best Practices
- Leverage industry knowledge to advise customers and implement best practices in areas like security, network optimisation, scalability, performance tuning, and more, tailored to their unique needs.
- Stay current with industry trends and Cloudflare's evolving solutions to provide informed and forward-thinking guidance & configuration enhancements.
- 10+ years of experience in a technical customer-facing role such as Solutions Architect, Technical Account Manager, or similar, ideally in cloud networking, security, or web infrastructure.
- Extensive and proven knowledge of development platforms such as Cloudflare's Application and Security portfolio (DNS, WAF, DDoS, Bot Management, CDN, Networking), cybersecurity, web performance, and cloud infrastructure. Knowledge and experience with Workers, Workers AI, coding is a plus.
- Hands on experience protecting and securing web applications, APIs and web services with WAF, DDoS, DNS, CDN, Bot Management.
- Experience working with Cloudflare products with Enterprise accounts.
- Exceptional written and verbal communication skills, with experience presenting complex topics to technical and non-technical audiences.
- Strong consultative skills, with a history of effectively solving complex technical problems in customer environments.
- Ability to translate customer requirements into practical, scalable solutions that align with Cloudflare's technology stack.
- Prior customer onsite placement experience is a plus.
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What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business. Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
