Wireless Customer Service Representative - Paid Training Provided

Posted 9 Hours Ago
Be an Early Applicant
Chandler, AZ, USA
In-Office
5-22 Hourly
Entry level
Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Generative AI
Welcome to EchoStar
The Role
Provides customer support for Boost Mobile by resolving billing, device, product, troubleshooting, and hardware questions. Promotes wireless services, maintains product and pricing knowledge, aims for one-call resolution, identifies service improvement opportunities through call-trend analysis, and supports diverse customers with technical solutions. Full-time paid training is provided, with on-site work and flexible evening, weekend, and holiday shifts.
Summary Generated by Built In
Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.


Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

 

Boost Mobile is redefining expectations with bold action and a nationwide cloud-native 5G network. We're built to disrupt and ready to lead.


Job Duties and Responsibilities

Customer Service Representative:

 

$20.00/hr starting pay with the opportunity to increase pay to $22.00/hr within 60 days. No experience required. We provide full-time paid training! 

 

What You’ll Do: 

 

  • Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services
  • Maintain strong knowledge of our wireless products, accessories and pricing plans 
  • Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution
  • Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback
  • Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base

 

What’s in it for You: 

 

  • Career Growth: Opportunity to promote two levels within your first year!
  • Comprehensive Benefits: Paid training, time off,  Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
  • Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)

Additional Pay: Earn an additional $2/hr for shifts after 6 PM and on weekends!


Skills, Experience and Requirements
  • High school diploma or GED required
  • Ability to work full-time on-site 
  • Flexible to work shifts which can include evenings, weekends, or holidays
  • Smartphone or device with active network connection
  • Pre-employment screen required
  • Key skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
Benefits:

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

 

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)


Salary Ranges
Compensation: $20.00/Hour

Skills Required

  • High school diploma or GED
  • Ability to work full-time on-site
  • Availability for shifts including evenings, weekends, or holidays
  • Smartphone or device with an active network connection
  • Successful pre-employment screening, including a drug test and acceptable driving record
  • Customer service, dependability, resilience, problem solving, continuous development, multitasking, and integrity skills

What the Team is Saying

Lynea
James
Ashante
Ali
Whitney
William
Seth
Mac
Katie Flynn

EchoStar Compensation & Benefits Highlights

  • Retirement Support A 401(k) with company match and discretionary profit sharing is highlighted, creating clear avenues for long‑term savings. These programs are repeatedly presented as core strengths of the package.
  • Equity Value & Accessibility An Employee Stock Purchase Program offers a 15% discount on company stock, providing an accessible path to ownership. This feature stands out as a meaningful financial perk alongside retirement benefits.
  • Wellbeing & Lifestyle Benefits Employees can access five free counseling sessions per year and sizable product discounts on DISH TV, Sling TV, and Boost Mobile. Tuition reimbursement up to $5,000 per year and internal mobility programs further enhance overall lifestyle value.

EchoStar Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Englewood, CO
14,500 Employees
Year Founded: 1980

What We Do

Tune into the innovation, collaboration and culture that our team members bring to the office every day. We want you to be a part of our journey to build the next generation of technology that transforms the way the world communicates. Our team members are the key to our history of groundbreaking innovation and our continued progress. If you bring an inquisitive curiosity, a sense of pride in your work, an openness to adventure and a drive to win, we’ll provide the structure to take the next step in your career. This is more than just another job, this is your launchpad to achieve your potential and a community dedicated to your growth.

Why Work With Us

At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

EchoStar Offices

OnSite Workspace

All team members are in person at one of our locations across the globe. We proudly call Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.

Typical time on-site: None
Company Office Image
HQCorporate Headquarters - Meridian
Company Office Image
DISH Network Technologies
Centennial, US
Cheyenne, US
Company Office Image
Downtown Denver Office - DGC
Company Office Image
EchoStar & Hughes
Company Office Image
Hyderabad Office
Company Office Image
Wireless Headquarters - Riverfront
Company Office Image
DISH Network Technologies India Pvt. Ltd
Learn more

Similar Jobs

EchoStar Logo EchoStar

Field Resource Coordinator

Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Generative AI
In-Office
Chandler, AZ, USA
14500 Employees
21-21 Hourly

EchoStar Logo EchoStar

Senior Engineer

Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Generative AI
In-Office
2 Locations
14500 Employees
96K-138K Annually

EchoStar Logo EchoStar

Manager, Realtime Support and Analytics

Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Generative AI
In-Office
2 Locations
14500 Employees
75K-85K Annually

EchoStar Logo EchoStar

Retention Representative - Career Growth

Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Generative AI
In-Office
Chandler, AZ, USA
14500 Employees
18-20 Hourly

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account