What you will do
As a Wintel Support Specialist at JCI, you will be part of a dynamic team responsible for providing exceptional technical support to our users. Your primary role will involve troubleshooting, diagnosing, and resolving hardware and software issues for Windows environments.
How you will do it:
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Provide level 1 and 2 end-user support, managing ticket queues and escalating issues as needed.
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Install, configure, and maintain Windows operating systems and related applications.
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Assist users with hardware and software troubleshooting via phone, email, or remote access.
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Document all support interactions and resolutions within the IT service management system.
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Participate in onboarding new users by setting up and configuring workstations.
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Assist in the maintenance and inventory of IT hardware and software.
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Collaborate with other IT team members to improve support processes and user satisfaction.
Required:
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0-1 year of experience in IT support or a related field.
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Basic understanding of Windows operating systems and common software applications.
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Strong communication skills and a customer-oriented mindset.
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Ability to troubleshoot hardware and software issues effectively.
Preferred:
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Familiarity with IT service management tools.
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Basic knowledge of networking concepts.
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Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.
Join us at JCI and be part of a collaborative and innovative team that values your contributions and supports your professional growth!
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What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
