This position is primarily responsible for providing on-site computer and network support to office staff. You should have good problem-solving skills to troubleshoot computer, network, software, and hardware issues. The person should also have good communication skills and a willingness to learn.
Responsibilities:
IT Helpdesk
- Investigate, diagnose and solve all computer hardware, software, and network faults in a timely and professional manner
- Resolve all Helpdesk tickets within stipulated time
- Record events and problems and their resolution in logs
- Assign and install appropriate hardware / peripherals / license
- Set up and configure new laptops and desktops
- Work with vendors to resolve any IT related issues independently
- Identify users’ requirements and provide peripherals like keyboard, mouse, etc
- Perform preventive maintenance on devices (primarily laptops and desktops), including tasks such as OS updates, BIOS updates, antivirus updates, firmware updates, disk clean-ups, and defragmentation where applicable
User Administration, Monitoring and Equipment provisioning
- Create users and give appropriate rights independently
- Install and update Windows software on user machines
- Install and configure web servers on user machines like but not limited to IIS, MySQL MSSQL
- Configure/troubleshoot VPN connections on user machines
- Monitor status of internal servers and service using tools and consoles
- Monitor backups regularly and alert relevant team member when automatic backups fail
- Keep the asset and inventory updated. Assign license as needed by the user
Technical Skills:
- Experience in software, hardware, and network troubleshooting
- Experience in configuring and troubleshooting Microsoft Windows operating systems
- Understanding of macOS operating system and its environment
- Basic understanding of Microsoft Windows Server and Linux Server will be an added advantage
- Knowledge of fundamental concepts including DNS, networking basics, TCP/UDP protocols, IP routing, and containerization
Personal Skills:
- Ability to remain calm and professional when troubleshooting and resolving support issues
- Ability to adjust tasks and schedules to adapt to changing priorities
- Strong work ethic, personal accountability, and dependability
- Capable of working well under pressure
- Enjoys working with people
Education and Work Experience:
- The candidate should possess a graduate degree in a computer-related field with over 2 years of experience in User Administration and Helpdesk
- Hardware and networking certification is preferred but not required
Skills Required
- Experience in software, hardware, and network troubleshooting
- Experience in configuring and troubleshooting Microsoft Windows operating systems
- Understanding of macOS operating system
- Graduate degree in a computer-related field
What We Do
Creative Capsule was founded in 2003 in Kansas City and since then has grown into a team of more than 200 motivated software professionals in Overland Park Kansas, Zürich Switzerland, and Goa India. Our founders continue to be involved in day-to-day operations, bringing an overriding customer focus and a dedication to technical excellence. Many of our best clients are rapidly evolving SaaS and software startup companies and life sciences companies who share our passion for innovation. Creative Capsule builds lasting development relationships. We create highly skilled and effective software teams that integrate seamlessly with our clients’ organizations. We do not deliver one-off projects. Instead, we work to understand each client’s unique business needs and culture, and then construct cohesive teams that empower our partners and strengthen their delivery capabilities. Creative Capsule helps clients to transform their software delivery capacity. For each client, we build a dedicated development group that works hand-in-hand with their organization, creating a single virtual team. We ensure a close fit with each client by selecting team members that have technical and personal attributes that resonate with the client’s needs and culture. Each of our teams spans continents, providing an optimized balance of responsive local presence and cost-effective offshore resources, while operating as a single innovative and agile force that shares risks and rewards.
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