When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job TitleWindows 11 Lab IT Deskside SupportLocation(s)Tokyo, Yokohama
Job Description
Applies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations. Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting. Maintains access control, data integrity and file system security for the computer/data center environment. Monitors, tracks and records system performance and utilization metrics. Communicates highly technical information to both technical and nontechnical personnel. Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency. May participate in development of information technology and infrastructure projects. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.
RESPONSIBILITIES
Build and maintain a working relationship with Lab Owners, IT Teams and Management.
Update the physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment
Collaborates with client’s project management team to assure a seamless migration
Migrate computers and software per the PKI Windows 10 documentation
Document procedures, policies, troubleshooting and best practices
Coordinates and works with outside vendors, with migrations.
Maintain daily project related communications with the Windows 10 team
Participate in daily project scrum meetings
Listens actively and communicates promptly and effectively with users and the Windows 10 management team. Provides timely follow-up.
Escalates migration issues to the project manager.
Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills
Ability to manage one’s time with minimal supervision to achieve objectives
REQUIREMENTS
Bachelor’s degree in computer science or a minimum of 3-5 years of relevant professional deskside experience
Demonstrated Leadership abilities and be achievement oriented.
Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems.
Strong verbal and written communication skills.
Must be customer service orientated and believe in teamwork, collaboration, adaptability and Initiative.
Problem solving skills to resolve issues
Skills Required
- Bachelor's degree in computer science or 3-5 years relevant deskside experience
- Experience installing, configuring and troubleshooting server and non-desktop computer hardware and software
- Experience with Windows 10 to Windows 11 migrations and PKI-based deployments
- Ability to maintain access control, data integrity and file system security
- Strong analytical and problem solving skills
- Excellent verbal and written communication skills and customer service orientation
- Ability to document procedures, policies, troubleshooting and best practices
- Ability to collaborate with project management teams, vendors, and participate in daily scrum meetings
PerkinElmer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PerkinElmer and has not been reviewed or approved by PerkinElmer.
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Retirement Support — Retirement support stands out through strong 401(k) matching and, in places, immediate vesting that can materially increase total rewards. The ability to direct contributions and manage rollover options adds flexibility to long-term savings.
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Leave & Time Off Breadth — Leave offerings are described as fair, with paid holidays, vacation, floating holidays, and paid sick leave included across many roles. Reported PTO amounts (e.g., roughly three weeks or 18 days) suggest a solid baseline even if it varies by site and department.
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Flexible Benefits — Benefits appear broad and customizable, spanning multiple insurance types, spending accounts, wellness programs, and optional coverages like pet insurance. Added programs such as EAP resources, backup care, discount platforms, and tuition reimbursement expand the total rewards footprint beyond core pay.
PerkinElmer Insights
What We Do
For 85 years, PerkinElmer has pushed the boundaries of science from food to health to the environment. We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better. PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products. Learn more at www.newperkinelmer.com.
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