Wholesale Vehicle Specialist

Wholesale Vehicle Specialist

About Carvana

If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old-fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...

• Search and browse our inventory of over 20,000 vehicles that we own and certify.
• Narrow down search results using highly intelligent filtering tools/components.
• View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle.
• Secure financing in minutes using Carvana’s in-house service or their own bank.
• Interact with GUI components to easily customize loan length, down payment, and monthly payment.
• Generate, upload, and eSign all documents online (no ink necessary).
• Schedule front door delivery or pick up at one of our vending machines.
• Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary).

For more information on Carvana and our mission, sneak a peek at our company introduction video or learn more about what it’s like to work here from the people who already do. 

About the team and position

This individual contributor role supports wholesale initiatives by analyzing vehicle history, specifications, and market data to provide accurate valuations and seamless transaction experiences. Key responsibilities include preparing vehicle appraisals, interacting with customers to confirm details and present cash offers, auditing listings for accuracy, and monitoring performance metrics to identify areas for improvement. The role also facilitates the completion of vehicle transactions, ensuring efficiency and compliance with company standards. 

This position is not eligible for visa sponsorship.

What you’ll be doing

• Review vehicle history and market value data from multiple sources; understand, research, and assess vehicle specifications and conditions, including subsequent costs involved with repair.
• Prepare accurate used vehicle appraisal and record relevant information necessary to support a valuation analysis. 
• Interact directly with customers by phone, email, or text, to confirm the accuracy of information obtained and tender an offer to the customer. 
• Monitor performance metrics related to acquired inventory, and identify problems, solutions, and opportunities for improvements.
• Audit inspection listings to ensure accuracy and compliance with company standards.
• Facilitate the finalization of transactions for vehicles that have undergone repricing, ensuring a seamless and efficient process for both Carvana and its customers.

What you should have

• 2+ years of customer service experience
• Excellent written, verbal, and interpersonal communication skills
• Strong organization and analytical skills
• Ability to communicate and interact with others effectively in a professional, courteous manner
• Ability to multitask and prioritize effectively
• Ability to sit, and work on a computer, for up to eight hours per day
• Ability to work variable schedule(s) as necessary

What we’ll offer in return

• Full-Time Hourly Position with a competitive salary
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skill set and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

Legal Stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.