Position Compensation Range:
$62,000.00 - $103,000.00Pay Rate Type:
SalaryCompensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities
- Provides expertise to facilitate the placement of accounts with admitted and non-admitted carrier partners/brokers or facilitates out bound marketing of select accounts. Provides consultation on a broad variety of commercial and personal lines coverages.
- Provides an expertise of carrier partner options for all coverages in their territory for the field agents.
- Oversees a book of business within a geographic territory. Accountable for placing profitable business.
- Analyzes submissions and makes decisions based on individual risk characteristics, exposure analysis, hazard recognition and control. Based on insurance company authority levels, accepts, declines or modifies new and renewal business to ensure a profitable book of business.
- Utilizes underwriting guidelines to ensure compliance with authority levels and state regulation.
- Reviews and analyzes relevant underwriting information for risks including but not limited to applications, inspections, loss control recommendations, loss history, credit checks, D&B reports, etc. Prices business according to insurance company underwriting and pricing guidelines.
- Handles new and renewal placement process including but not limited to rating or submitting to insurance company, negotiating with sales/service team and/or company as necessary, obtaining updated customer information and preparation of presentation and proposal/quotation materials.
- Works with internal staff or carriers to resolve questions and issues related to applications or policies issued by our vendors or to obtain guidance on more complex coverages.
- Assists agents and staff with carrier information and general processes and procedures.
- Provides field management and agents with vendor product information and support in their sales efforts via an internal sales support team. Maintains positive relationships with brokerage and alliance companies to maintain high customer service standards.
- May be required to complete other assignments or participate in projects based upon skills, achievements, or experience.
Specialized Knowledge & Skills Requirements
- Demonstrated experience providing customer-driven solutions, support or service.
- Demonstrated experience and proficiency using PC software applications (e.g. Microsoft Office, Internet Explorer, Outlook, Excel, etc.)
- Demonstrated experience in account management/insurance placement for commercial and specialty personal lines products.
- Demonstrated experience placing profitable business.
- Solid knowledge and application of underwriting concepts and servicing for excess/surplus coverages for all admitted carriers and recognizes when to utilize a Excess and Surplus lines broker.
- Solid knowledge and understanding of brokerage customer service, carrier placement and policy processing processes, terms and procedures.
- Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.
- Demonstrated understanding of carrier appetites and market conditions.
- Demonstrated experience consulting with agents.
- Demonstrated written and verbal communication skills.
Licenses
- Property and casualty producer license required. Must be licensed in resident state.
- Required to maintain current, active license(s) status by continuing education and meeting all state, operating and regulatory requirements. The company will support maintaining an active license.
Travel Requirements
- Up to 10%.
Physical Requirements
- Work that primarily involves sitting/standing.
In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of the following office locations.
Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Minneapolis, MN; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034
On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.
- To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
- Offer to selected candidate will be made contingent on the results of applicable background checks
- Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
- Sponsorship will not be considered for this position unless specified in the posting
#LI-Remote
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.
#LI-SK1Skills Required
- Experience providing customer-driven solutions, support, or service
- Proficiency using PC software applications, including Microsoft Office, Outlook, and Excel
- Experience in account management or insurance placement for commercial and specialty personal lines products
- Experience placing profitable business
- Knowledge and application of underwriting concepts and servicing for excess and surplus coverages
- Knowledge of brokerage customer service, carrier placement, and policy processing procedures
- Experience using reference materials, reading policy language, and processing rules and procedures
- Understanding of carrier appetites and market conditions
- Experience consulting with agents
- Strong written and verbal communication skills
- Current property and casualty producer license in the resident state
- Maintain active license status through continuing education and applicable regulatory requirements
American Family Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Family Insurance and has not been reviewed or approved by American Family Insurance.
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Pay Growth & Progression — Compensation has seen multiple increases, including a higher internal minimum hourly wage effective 2025 for many customer‑facing and claims roles. These moves indicate continued investment to raise the pay floor and improve total rewards competitiveness.
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Retirement Support — The total package includes a 401(k) with company match alongside a company‑funded cash‑balance pension, strengthening long‑term financial security. This combination is positioned as a standout element within the overall benefits mix.
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Parental & Family Support — Paid parental leave was expanded in 2025 for birthing parents and for all parents, including adoptive and foster. Caregiver leave adds further family support within the leave portfolio.
American Family Insurance Insights
What We Do
For more than 85 years, American Family Insurance has built its reputation on sound principles. We strive to provide you industry-leading service, exceptional claims experience and products that build long-term relationships. This is accomplished by treating policyholders fairly in a helpful and caring way and making it easy and convenient to work with us. We know our customers like family. American Family Insurance thrives by conducting its business in accordance with the highest ethical standards and the law at all times. Integrity is part of our culture and always has been. The reputation we enjoy and trust-based relationships we have built with our customers are determined by the example set by management and the character and good judgment exercised at all levels of our organization. It’s a way of doing business that our customers have come to expect from us and a standard that we continue to live up to.
