Wholesale Sales Support

POSITION DESCRIPTION
Sales Support Representative
Site: TechnoPlaza 2, Eastwood, Quezon City
Reporting to: Sales Support Team Leader

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that
by combining the best of people, process, and automation, companies can grow faster and
operate with greater confidence. Our purpose is to remove complexity, improve performance,
and drive intelligent transformation for organizations around the world.
As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and
team targets that support company objectives, while building and maintaining customer
relationships. You’re also responsible for complying with and enforcing procedures aligned with
our information security policies.
As a values-led organization, we expect all our team members to exemplify our four values of
Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn.

A SNAPSHOT OF YOUR ROLE
A Sales Support Representative performs administrative tasks to support the sales team and
help them to gain and keep customers. The idea of the role is to increase sales efficiency and
effectiveness.
• Provide effective and prompt assistance on CRM (salesforce) and all other Vocus sales
tools to the account managers.
• Assist with general queries and questions relating to customer accounts, orders, reports,
and Salesforce.
• Work with account managers to troubleshoot problems with customer orders, customer
accounts and other related issues to ensure excellent customer service and customer
experience.
• Assist with UAT for new system releases which impact sales process.
• Liaising directly with onshore/internal teams to achieve resolution.
• Provide continuance process improvement suggestions.
• Other ad-hoc tasks as requested by Sales Operations Management.

A BIT ABOUT YOU
• At least 1 year Telco background and/or B2B Sales experience

• At least 1 year handling non-voice / back office
• Experience in using Salesforce application is a plus but not required
• Proficient in MSO and/or Google Suite applications
• Strong problem solving and resolution skills
• Excellent communication, interpersonal and negotiating skills
• Good time management skills
• Ability to work both autonomously and within a group
• Ability to adapt to changing environments, work processes and systems
• A proactive, flexible, and positive attitude
• High attention to detail, with motivation and focus
• Team and customer focused
• Approachable with a 'can do' attitude

WHAT SUCCESS LOOKS LIKE
• High stakeholder satisfaction.
• Consistently meeting team’s pre-defined KPI’s and SLA’s.
• Compliant with company code of conduct and business regulatory policies.
• Excellent feedback from clients

WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share
these common values:
• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don’t take ourselves too seriously, just our results.

We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions.

Our mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, always guided by safety, flexibility, and innovation.

I have read and understood this Position Description and am happy to abide by it while employed by Acquire.

Signed by the employee

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Name:
Date:

Signed by Acquire Intelligence

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Name:
Date:

Join the A-Team and experience the A-Life!