Wholesale Operations Project Specialist - (m/w/d)

Your Opportunity at ARC’TERYX:

As the Wholesale Operations Project Specialist, you will represent Arc’teryx business needs in our current systems and identifying and implementing additional software solutions as needed. In this role, you will represent the Commercial - Wholesale function to support our regional and global teams and will be responsible to provide department specific needs, coordinate departmental work for projects, provide input on whether proposed solutions meet needs, and then coordinate implementation of the new solution(s).

Meet your future team:

The Commercial team is accountable for delivering sales through all local channels. We meet the guest where they are shopping and ensure Arc’teryx is represented consistently and at its best. As the retail landscape changes, we will work together to evolve our approach with creativity and teamwork.

If you were the Wholesale Operations Project Specialist now, here are some of the core activities you would be doing:

Representing business needs to the IS team and implementing improved business processes and system enhancements for Wholesale
Designing/redesigning SOP’s: mapping & development
Identifying and analysing gaps between business requirements and SAP or other systems, and partnering with the business in leading the evaluation of other potential vendors and systems to address gaps as required
Consolidating, prioritizing and following up with IS regarding open issues and future enhancements for your area of the business
Set-up and maintenance of Sharepoint, databases and SAP frontend reporting
Taking the lead in identifying operational needs and implementing tools to execute best-practice
Acting as a point of contact for all other departments involved to drive a common business design and data consistency
Ensuring interoperability with all commercial tools and technologies, including but not limited to NuOrder®, EDI and SAP
Acting as the point of contact from the business to troubleshoot system/process issues, as well as between technology and business stakeholders
System/SOP implementations, documentation and coaching to the different teams
Defining the business requirements for your business area, providing in-depth sales analytics and supporting the team with smart solutions
Identifying operational changes between current and future state SAP and supporting systems, including new required processes
Acting as a point of contact for all other departments involved to drive a common business design and data consistency
Ensuring best practices and process optimization are built at the design stage
Working closely with BI teams to identify requirements and ensure data consistency
Providing input into the change management process

Here are some of the things could be working on in the future:

Contributing to and supporting future initiatives to evolve and build upon the core software solution
Conducting ongoing assessment of project blueprints and business requirements, and identifying potential gaps or opportunities for future consideration
Collaborating with internal and external stakeholders to identify business and system process efficiencies

Are you our next Wholesale Operations Project Specialist?

You have 3+ years’ work experience in a B2B service or sales operations focused role, preferably in the outdoor apparel industry
You have advanced analytical and excel skills with a strong aptitude for spreadsheets
You have experience in developing reports for analysis and decision making
You have prior implementation experience
You are familiar with project management
You have a drive to learn and participate
You are an excellent collaborator able to work within a team and with other teams
You are adaptable and forward thinking
You have solid knowledge of ERP systems and order management processes
You are able to step in and take charge with minimum instruction
You are able to prioritize and manage multiple tasks within tight deadlines
You have advanced analytical and excel skills with a strong aptitude for spreadsheets
You have excellent written and verbal communication skills, and exceptional attention to detail
You are able to travel internationally as required
You are proactive in identifying the root cause of issues and developing solutions
You remain highly flexible and adaptable when faced with ambiguity
You are able to balance autonomy and collaboration
You inspire breakthrough thinking and continuous improvement
You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right