We are looking for a highly motivated Business Support professional who can operate in a fast-moving environment with the ability to handle a dynamic and challenging business agenda.
As a Business Management - Vice President within the Wholesale KYC Operations Team you will be responsible for a broad set of business management activities, including EMEA internal projects with regional and global impact, monitoring significant risks, and ensuring compliance with operational policies, procedures, and legal/regulatory requirements. You will support the end-to-end WKO organization by providing management with timely and accurate information to understand and monitor key operational risks and regulatory activities/concerns. You will support business planning activities, including budgeting and resiliency planning, and to deliver high-quality research and materials for senior leadership (reports, business plans, proposals and business cases, operational and technical documentation, and presentations). In addition, you will collect, analyse, and interpret data from multiple sources and prepare, analyse, and automate management information (MI) to improve efficiency, transparency, and governance across operations.
Job responsibilities
- Collect, analyse, and interpret data from multiple sources to inform business decisions and strategic initiatives.
- Prepare, analyse, and automate management information (MI) reporting to improve efficiency, accuracy, and transparency.
- Conduct research and produce reports, business plans, and presentations for senior leadership.
- Draft operational and technical documentation, including proposals and business cases.
- Support budgeting and resiliency planning activities in partnership with the EMEA WKO COO and relevant stakeholders.
- Support process improvement initiatives by mapping workflows, identifying bottlenecks, and implementing solutions (including guidance on key process and technology initiatives).
- Contribute to compliance and governance projects, ensuring alignment with internal standards and regulatory requirements.
- Provide executive support to the Executive Director and the wider team, including coordination across stakeholders and workstreams.
- When required, lead remediation projects: investigate emerging issues, perform root cause analysis, and partner with the WKO remediation team and Production Oversight to define and execute resolution plans.
- Maintain strong knowledge of WKO policies, procedures, operating model, and the systems/platforms used to carry out these activities; stay up to date on process/procedure and regulatory changes and assess impacts to in-progress requests.
- Build and develop strong partnerships, identify challenges and eliminate roadblocks with internal partners, and manage personal workload/priorities with timely escalation of key risks/issues to management.
Required qualifications, capabilities and skills
- Strong written and oral communication skills.
- Resilient interpersonal skills, ability to partner with internal stakeholders.
- Ability to effectively communicate complex policy and operational concepts to both senior management and junior operational staff.
- Proficiency in Excel and Data Analytics.
- AI knowledge and understanding, including Large Language Models, agentic AI concepts, and practical awareness of model limitations, controls, and risks.
- Logical, structured approach to planning, problem solving and decision-making.
- Excellent organizational and time management skills.
- Excellent verbal, written, interpersonal and presentation skills.
- Aptitude for learning new regulations, processes and technologies.
- Ability to be flexible and follow tight deadlines.
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Skills Required
- Strong written and oral communication skills
- Resilient interpersonal skills and ability to partner with stakeholders
- Ability to communicate complex policy and operational concepts to senior and junior staff
- Proficiency in Excel and Data Analytics
- AI knowledge including Large Language Models, agentic AI concepts, and awareness of model limitations, controls, and risks
- Logical, structured approach to planning, problem solving and decision-making
- Excellent organizational and time management skills
- Excellent verbal, written, interpersonal and presentation skills
- Aptitude for learning new regulations, processes and technologies
- Ability to be flexible and meet tight deadlines
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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