Responsibilities
- Account Representation and Communication: Ensure timely follow-up on customer service-related tasks and queries, advise on all updates to orders (such as revisions, drops, extensions), support with Return requests, requests for changes in orders, and work with sales team on order approvals and any details needed for order submission.
- Cross Functional Collaboration: Maintain effective communication internally and externally. Partnering closely with your sales and operations team counterparts, facilitating meetings, and providing direction, support and ensuring action points are followed up on each week.
- Reporting & System Integrity: Audit and action customer initiated edits to orders, and support with processing. Fully maintain Place's customer database, ensuring account coding, and details are as accurate as possible, updating as needed and communicating changes to appropriate teams.
- Sales Support: Provide sales support with account outreach including but not limited to: ATS reporting, seasonal launch marketing, order outreach and follow up, market and show appointments as needed.
- Additional support as needed including operation projects, showroom and sales support.
Knowledge, Skills, and Abilities
- Excellent written and oral communication skills
- Strong time management skills; motivated and takes initiative, works efficiently
- Ability to work well independently; displays dependability and reliability
- High degree of accuracy and organizational skills
- Proven ability to solve complex and multi-layer problems
- Display professionalism when dealing with individuals at all levels in and outside the organization
- Exercises excellent judgment when decision making; sets example for others
- Must be proficient in Excel, LOOKUP’s and pivot tables preferred
- Must be able to learn on the spot and take notes to ensure information is retained
- Detail oriented, adaptability and critical thinking
- May be asked to occasionally travel to tradeshows
Requirements
- High School Diploma or equivalent
- Demonstrated ability to maintain confidentiality
- Strong project management skills
- Ability to work independently
- Exceptional customer service skills
- Salary range: $25-27/hour commensurate with experience
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What We Do
With showrooms in New York, Los Angeles, Dallas and Atlanta, Place is the brainchild of innovator and entrepreneur Leah Justman. Envisioning a showroom where emerging brands would be professionally nurtured and retailers would be professionally cared for; Place opened its doors in the heart of Los Angeles’ fashion district in 2005. Now home to brands including ASTR, Bec & Bridge, Magali Pascal, En Saison and more; our showroom’s business has always been to make your business a success. Whether you’re looking to introduce your inventive new line to buyers, or you’re looking to be the first on the block to carry the trends of tomorrow; you’ll find your place, in ours. Our visibility at fashion trade shows from coast to coast keeps us at the forefront of industry trends. We’ve created an infamous identity at trade shows like Project, and Coterie and have continued to please buyers from the most reputable major accounts. Our exquisite client-centric services keep us at the forefront of retailers’ minds. Place offers careers highlighting the most desired positions in the fashion industry. With departments in sales, communications, and operations, we cover all aspects of the industry. With our coveted brands and high volume accounts, we offer growth and many opportunities within the company. Place is always looking for the perfect candidates to join our strong and committed team. So, take a look around for now and we’ll look forward to meeting you at our Place very soon. www.placeshowroom.com
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