About this opportunity:
Join Ericsson's Managed Services Delivery Platform (MSDP) team and be part of a high-impact Solution Development group at the heart of how we manage customer networks globally. The Workforce Management (WFM) system is a critical component of our MSDP portfolio, enabling efficient work order distribution, field force scheduling, and end-to-end network operations across multi-customer and multi-country environments. As a WFM Solution Architect, you will own the technical delivery of product solutions, driving continuous improvement across the full lifecycle of the WFM platform.
What you will do:
Lead end-to-end solution design and delivery on the WFM platform - from requirement gathering through to testing, release, and go-live support.
Act as Technical Lead for business requirement implementation, including preparation of solution descriptions, estimation, and gap analysis.
Serve as the key interface between customers, pre-sales leads, release managers, scrum masters, and delivery managers.
Facilitate security standards and drive risk management procedures within the program.
Develop and maintain solution documentation for implementers, customers, operations, and support teams.
Provide on-site customer support during testing and go-live phases to ensure successful deployment.
Contribute to capacity planning, performance enhancement, and continuous product improvement initiatives.
Deliver technical training to both customer technical staff and internal teams.
The skills you bring:
Hands-on experience with Workforce Management tools, specifically the IFS suite (FSM & PSO), including administration, business rules configuration, and customer adaptations.
Strong development expertise in Microsoft .NET (C#), XML, XSL, Web Services, and IIS.
Proficiency in AngularJS, HTML5, JavaScript, and Oracle databases.
Experience with SDLC and technical leadership across design, coding, testing, and integration phases, including Java/PLSQL/.NET code reviews.
Familiarity with DevOps tools such as Jenkins, Bitbucket, and Ansible for CI/CD pipelines.
Understanding of cloud-based architectures and the ability to rapidly adapt to new technologies.
Knowledge of telecom operations frameworks such as eTOM and ITIL.
Excellent problem-solving, consultative, and stakeholder management skills with experience working in agile, matrixed, and international environments.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 782871
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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