WFE Instructional Support Specialist - BankWorks

Weekly Work Hours

Compensation Range

Salary Minimum

FLSA

Work Location

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
• Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Type

Are you passionate about helping individuals build career-ready skills and connecting communities with meaningful opportunities? As a WFE Instructional Support Specialist - BankWork$, you will play a key role in supporting workforce education programs that prepare students for careers in the financial services industry. This position combines program coordination, student support, instructor engagement, and community partnership development to create a positive and impactful learning experience.

You will collaborate with students, instructors, employers, and internal stakeholders to ensure the successful planning, delivery, and evaluation of workforce training programs while helping participants achieve their educational and career goals.

• Coordinate, support, and continuously improve workforce education and continuing education programs, including the BankWork$ program.
• Serve as a primary point of contact for students, instructors, employer partners, and community organizations.
• Assist with course scheduling, program planning, and instructional logistics to ensure successful program delivery.
• Support recruitment efforts by engaging prospective students and providing information about program opportunities.
• Monitor program effectiveness, participant outcomes, and satisfaction data to identify opportunities for improvement.
• Collaborate with instructors to support curriculum implementation and ensure a high-quality learning experience.
• Recruit, onboard, and provide ongoing support to instructors, ensuring alignment with Dallas College policies and program expectations.
• Coordinate instructor meetings, training sessions, and professional development activities.
• Develop and distribute program communications, promotional materials, and participant resources.
• Maintain accurate program records, reports, and data to support decision-making and compliance requirements.
• Support off-site and employer-sponsored training activities, including facility coordination and logistics.
• Deliver exceptional customer service to students, instructors, partners, and community stakeholders.
• Build and maintain relationships with employers, workforce agencies, and community partners to strengthen program impact and student outcomes.

• Experience supporting workforce training, continuing education, adult learning, or workforce development programs.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Experience coordinating programs, projects, events, or educational initiatives.
• Excellent communication and interpersonal skills with a commitment to providing outstanding customer service.
• Ability to work collaboratively with diverse groups, including students, instructors, employers, and community partners.
• Strong problem-solving and decision-making abilities, with attention to detail and follow-through.
• Experience using technology and data systems to maintain records, generate reports, and communicate effectively.
• Knowledge of program evaluation, research methods, or continuous improvement practices is preferred.
• Ability to interpret and apply policies, procedures, and regulatory requirements related to workforce and educational programs.
• A passion for helping individuals succeed through education, training, and career development.

POSITION SUMMARY

Responsible for coordination, identification, development, scheduling, promotion and evaluation of continuing education (non-credit) courses and educational programs that are offered either at the specific campus/location, off-site, and/or at a specific company location.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Experience and knowledge in program development, continuing education and workforce development.
• Knowledge of district policies and procedures.
• Skilled in program development, evaluation, and curriculum.
• Self-motivated with excellent organizational and problem-solving skills.
• Ability to organize and manage multiple projects/priorities.
• Able to work with internal and external stakeholders in the planning of existing and new Continuing Education and non-credit classes and programs.
• Demonstrate an ability to work closely with professional and government organizations’ laws and policies as they pertain to the educational programs being offered.
• Demonstrated ability to make decisions confidently and wisely, after adequately considering various existing courses of actions.
• Ability to utilize computer technology to access data, maintain records, generate reports and communicate with others.
• Skilled in research and evaluation techniques.
• Excellent communication skills to support interaction between Dallas College, other organizations and community groups.
• Strong knowledge and experience providing effective customer service.

PHYSICAL REQUIREMENTS

Normal physical job functions performed within a standard office environment. Reasonable accommodation may be made for individuals with physical challenges to perform the essential duties and responsibilities. Occasionally you may be required to lift and carry materials weighing up to 20 pounds. 

MINIMUM QUALIFICATIONS

• Associate degree and three (3) years of work-related experience and knowledge in workforce development in a higher education workforce environment or five (5) years of work-related experience and knowledge in workforce development in a higher education workforce environment. 
• Official transcripts will be required.
• Bilingual or multilingual preferred.

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

KEY RESPONSIBILITIES

• Coordinates, plans, evaluates, and develops continuing education or workforce courses and educational programs.
• Interacts daily with students and serve as a liaison between the college, community, company, and/or company-sponsored personnel.
• Reviews and participates in the development of the class schedule.
• Analyze, observe, and evaluate the effectiveness of training and recruitment of the classes offered.
• Cooperates as a team member in developing curriculum including syllabi, handouts, etc. or modifies existing curriculum to meet client needs; may participate in needs assessment.
• Participates in registration activities for designated program area(s).
• Recruits and provides orientation to instructors regarding Dallas College policy and procedures.
• Coordinate, plans and conducts meetings and developmental activities for instructors. Identifies possible instructors.
• Develops handouts, designs catalogs, brochures and promotional materials for the program area(s) assigned.
• Maintain records, provide information required for decision-making and complete related reports.
• Prepares statistical reports, maintain files, and monitor assigned budget allocation.
• Coordinates facilities for off-campus operations.
• Provides excellent customer service to clients and students.
• Recruit and advise potential students to programs.
• Tracks and evaluates program satisfaction; determines program outcome for purpose of continuation or cancellation.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas.  We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law.  In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.