Als Werkstudent bist du in unserem YouGov Shopper Hotline Team die erste Ansprechperson unserer Marktforschungsteilnehmenden. Dich erwarten täglich neue, abwechslungsreiche Themen, die du stets freundlich und serviceorientiert angehst. In diese Rolle übernimmst du in unserem Team folgende Aufgaben:
Du unterstützt unsere Teilnehmenden in deren Anliegen zu deinem Engagement bei YouGov Shopper, beispielsweise bei allgemeinen oder technischen Rückfragen zur Teilnahme sowie zu YouGov Shopper Programmen und Apps. Hierzu gehören auch Datenänderungen und -aktualisierungen.
Du schätzt die Tragweite eingehender Anfragen und Nachrichten ein und stimmst dich gegebenenfalls eng mit den Kolleginnen und Kollegen des 2nd-Level-Supports ab.
Du beantwortest eingehende Post, Telefonate und E-Mails unserer Teilnehmenden und kümmerst dich zuverlässig um deren Anliegen.
Du nimmst telefonisch oder per E-Mail eingehende Prämienbestellungen unserer Teilnehmenden auf und unterstützt bei Rückfragen und Reklamationen.
Du bearbeitest eigenständig Sonderaufgaben mittels Auftrags-Datenbanken (in Sonderfällen auch im Outbound)
Selbstverständlich erhältst du eine gründliche Einarbeitung in deine zukünftigen Aufgaben. Die Arbeitsaufgaben der YouGov Shopper Hotline lernst du an der Seite erfahrener Kolleginnen und Kollegen kennen.
Folgende fachliche Voraussetzungen bringst Du mit:
Interesse an technischen Problemen
Gute Kenntnisse der Office-Programme (Outlook, Access, Word, Excel)
Grundkenntnisse in Android/iOS wünschenswert
Genauigkeit in der Arbeitsweise
Gute kommunikative Fähigkeiten
Fließende Deutschkenntnisse (C1) sind für diese Tätigkeit erforderlich
Wir bieten wettbewerbsfähige Grundleistungen sowie zusätzliche Leistungen, darunter:
Hybrides Arbeitsmodell (max. 2 Tage pro Woche im Büro)
30 Tage Urlaub + 24.12. & 31.12. Frei
Eltern-Kind-Büro, Summer Camps, etc.
Umfassende Entwicklungs- & Selbstlernprogramme
Firmenveranstaltungen, After Work, Lounges & Game Zones.
Vergütung: 15.15 EUR / Stunde
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
Skills Required
- Interest in technical problems
- Good knowledge of Office programs (Outlook, Access, Word, Excel)
- Basic knowledge of Android and iOS
- Accurate and careful working style
- Good communication skills
- Fluent German (C1)
What We Do
YouGov is an international online research data and analytics technology group. Our mission is to offer unparalleled insight into what the world thinks. With operations in the UK, the Americas, Europe, the Middle East, India and Asia Pacific, we have one of the world's largest research networks. At the core of our platform is an ever-growing source of connected consumer intelligence that has developed daily over our 20 years of operation. We call it living data. All of our products and services draw upon this detailed understanding of our 26+ million registered panel members in over 55 markets to deliver accurate, actionable consumer insights. Our innovative solutions help the world’s most recognised brands, media owners and agencies to explore, plan, activate and track better marketing activities: Explore Actionable answers from your audience - from syndicated data and in-depth custom research to quick surveys and polls. Plan Unlock the most complete view of your audience, with over a million profiling points. Activate Supercharge campaigns with precision targeting and unmissable advertising. Track Continuously monitor what the world thinks about brands, campaigns and your competition, with daily updates. As innovators and pioneers of online market research, we have a strong reputation as a trusted source of accurate data and insights. Testament to this, YouGov data is regularly referenced by the global press, and we are the most quoted market research source in the world (Meltwater 2022).
