KEY RESPONSIBILITIES
- Oversee daily spa and wellness operations across the fleet, ensuring consistency in guest experience, service standards, and brand alignment.
- Develop and maintain treatment protocols, menu offerings, and service standards.
- Conduct regular audits and onboard visits to assess performance and compliance.
- Collaborate with FSD for US WS performance
- Analyze monthly spa revenue reports by vessel, identifying trends, variances, and opportunities for improvement.
- Implement strategies to enhance treatment utilization and increase average spending per guest.
- Activate and manage onboard retail programs, ensuring engaging merchandising and product training.
- Collaborating with onboard spa leads to set and achieving revenue targets.
- Coordinate scheduling, travel, and logistics for U.S.-flagged ship wellness staff.
- Support recruitment, onboarding, and ongoing training for spa teams.
- Serve as shoreside liaison and point of contact for wellness staff, providing guidance, support, and operational updates.
- Step in to fill spa management roles onboard when required.
- Partner with design and operations teams to optimize wellness space functionality and guest flow.
- Research and recommend new equipment, products, and trends in the wellness and expedition travel sector.
- Prepare and present monthly spa performance reports per ship, highlighting progress toward revenue goals. Continuous work on MXP POS for reporting
- Identify underperforming areas and develop corrective strategies to achieve financial and operational objectives.
- Maintain detailed documentation of wellness KPIs, staffing levels, and guest feedback.
QUALIFICATIONS
- Bachelor’s degree in hospitality, Spa Management, or a related field (preferred).
- Esthetician license (required) and Certified Spa manager (CSM) (preferred)
- 5+ years of experience in multi-unit spa or wellness operations, preferably within cruise, resort, or hospitality industries.
- Proven track record of driving revenue growth and managing P&L performance.
- Strong organizational and administrative skills with experience coordinating travel and scheduling.
- Excellent communication and interpersonal abilities; able to build rapport with shipboard and shoreside teams.
- Ability to travel domestically and internationally as required.
- Flexible and hands-on; able to work in a dynamic and expedition-oriented environment.
KEY ATTRIBUTES
- Strategic thinker with operational focus.
- Passion for wellness, hospitality, and guest satisfaction.
- Detail-oriented, data-driven, and proactive in problem-solving.
- Revenue driven
- Comfortable working cross-functionally with other teams
What We Do
In 1958 Lars-Eric Lindblad, considered the father of eco travel, founded Lindblad Travel and pioneered the first non-scientific expeditions to Antarctica (1966) and Galápagos (1967), subsequently opening the Amazon, Papua New Guinea, China, Bhutan, and more to curious, respectful travelers. In 1979, his son Sven-Olof Lindblad founded Special Expeditions, eventually re-named Lindblad Expeditions, specializing in ship-based expedition travel.
In 2004 Lindblad Expeditions forged an unprecedented alliance with National Geographic with a joint mission “to inspire people to explore and care about the planet through expedition travel.”
Today the company operates a fleet of 10 ships, including the 148-guest National Geographic Explorer, the world’s ultimate expedition ship, and the 106-guest National Geographic Orion, the newest ship in the Lindblad-National Geographic fleet. All ships sail equipped with sophisticated exploration tools, to provide unique, immersive experiences in the planet’s capitals of wildness and culture. Our expedition ships regularly explore Galápagos, Antarctica, Alaska, Arctic Norway, Baja California, Costa Rica and Panama, Europe, the Baltics, Vietnam and Cambodia, and more.
