One Community Health (OCH) is seeking a detail-oriented front desk receptionist to join our Welcome Team at the White Salmon, Washington clinic location. This Welcome Team position is responsible for a wide range of clerical and administrative tasks, including patient registration, appointment scheduling, and answering patient phone calls. At OCH, we believe that everyone deserves access to top-notch healthcare, and we're on a mission to make that happen.
Join our team and embark on an incredible journey where every day is a chance to learn, grow, and make a real impact on your community. Let's create a healthier, happier world, one patient at a time!
The schedule for the Welcome Team Receptionist position is Tuesday through Saturday from 9 AM to 6 PM at our clinic in White Salmon, WA.
Key Responsibilities:
- Perform patient registration, including checking patients in and obtaining demographic and billing/insurance information.
- Schedule and confirm appointments, ensuring efficiency and accuracy.
- Receive patient payments and maintain accurate records.
- Answer and screen telephone calls, delivering messages in a timely manner.
- Provide excellent customer service.
Minimum Qualifications:
- Fluent bilingual in English and Spanish.
- Comfortable multitasking in a fast-paced environment.
- Experience in a customer service setting.
- Effective communication skills and experience with multi-line telephones.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- High school graduate or G.E.D.
Preferred Qualifications:
- Knowledge of medical terminology.
- Post high school education in office/clerical coursework.
- Experience working in the medical industry or a call center environment.
- Experience working with low-income, multi-ethnic populations.
Benefits:
- Medical, Dental & Vision Insurance
- Life, Long-Term Disability, Accident, & Critical Illness Insurance
- Empower Retirement 401k
- 200 hours of Paid Time Off (PTO) annually, plus 6 paid holidays!
- Employee Assistance Program (EAP)
- Life Mart- Employee Discounts
Compensation:
- Hourly/Non-Exempt: Starting at $23.00-$23.75 per hour, increased depending on experience
- Bilingual Differential: Additionally, we offer $0.75 per hour as compensation for bilingual proficiency in both English and Spanish.
OCH is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.
Skills Required
- Fluent bilingual proficiency in English and Spanish
- Ability to multitask in a fast-paced environment
- Customer service experience
- Effective communication skills
- Experience with multi-line telephones
- Proficiency in Microsoft Office, including Word, Excel, and Outlook
- High school diploma or GED
- Knowledge of medical terminology
- Post-high-school education in office or clerical coursework
- Experience working in the medical industry or a call center
- Experience working with low-income, multi-ethnic populations
What We Do
One Community Health is a nonprofit, federally qualified community health center serving residents of Oregon’s Hood River and Wasco counties and Washington’s Klickitat and Skamania counties. It provides integrated medical, dental, and behavioral health services, along with pharmacy, diabetes, maternity, wellness, and outreach programs. Its mission is to advance health and social justice through inclusive, patient-centered care that empowers community members to achieve their best health.
