Join the One Community Health Welcome Team as a Receptionist!
Are you ready to make a meaningful impact in your community? One Community Health is seeking a Front Desk Receptionist to join our Welcome Team. As the first point of contact for our valued patients, you’ll play a vital role in providing exceptional service and creating a welcoming, seamless experience.
This is a great opportunity to join an organization committed to serving the community while building a career in healthcare. This is a full-time, position located at our clinic in The Dalles, Oregon.
Key Responsibilities:
- Patient Registration: Efficiently check-in patients, collect demographic and billing/insurance information.
- Appointment Management: Schedule and confirm appointments with precision and accuracy.
- Payment Handling: Receive patient payments and maintain accurate records.
- Communication Hub: Answer and screen telephone calls, deliver messages promptly, and provide excellent customer service.
- Independence and Initiative: Handle patient complaints, address billing inquiries, and take on self-directed projects as assigned.
Minimum Qualifications:
- Fluent Bilingual in English and Spanish.
- 1 year of customer service-related experience.
- Comfortable multi-tasking in a face paced environment.
- Effective communication and ability to use multi-line telephones.
- Experience with Microsoft Office applications; Word, Excel, Outlook.
- High school graduate or G.E.D.
- Cash handling experience in retail or office setting.
Preferred Qualifications:
- Knowledge of medical terminology.
- Post high school education in office/clerical coursework.
- Experience working in a telephone call center environment.
- Experience working with low income, multi-ethnic populations
Benefits:
- Medical, Dental & Vision Insurance
- Life, Long-Term Disability, Accident, & Critical Illness Insurance
- Empower Retirement 401k
- 200 hours of Paid Time Off (PTO)
- 6 paid holidays
- Employee Assistance Program (EAP)
- Life Mart- Employee Discounts
- Employee Wellness Events & Team Challenges
- Local Gym Membership Discounts
Compensation:
- Hourly/Non-Exempt: $21.00-$21.75 per hour
- Bilingual Differential: Additionally, we offer $0.75 per hour as compensation for bilingual proficiency in both English and Spanish.
- Weekend Differential: This position receives base hourly pay along with an extra $10.00 for each hour worked on weekends (Saturday and Sunday).
OCH is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.
Skills Required
- Fluent bilingual in English and Spanish.
- 1 year of customer service-related experience.
- Comfortable multi-tasking in a fast paced environment.
- Effective communication and ability to use multi-line telephones.
- Experience with Microsoft Office applications (Word, Excel, Outlook).
- High school graduate or G.E.D.
- Cash handling experience in retail or office setting.
- Knowledge of medical terminology.
- Post high school education in office/clerical coursework.
- Experience working in a telephone call center environment.
- Experience working with low income, multi-ethnic populations.
What We Do
One Community Health is a nonprofit, federally qualified community health center serving residents of Oregon’s Hood River and Wasco counties and Washington’s Klickitat and Skamania counties. It provides integrated medical, dental, and behavioral health services, along with pharmacy, diabetes, maternity, wellness, and outreach programs. Its mission is to advance health and social justice through inclusive, patient-centered care that empowers community members to achieve their best health.
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