As a Customer Welcome Specialist, you'll be the first point of contact for new customers, helping them understand their home warranty coverage and making them feel confident about their purchase.
How You'll Contribute
- Initiate welcome calls to new home warranty customers within established service-level timeframes.
- Create a positive first impression by providing a warm, friendly, and professional introduction.
- Clearly explain home warranty coverage, benefits, and how customers can maximize the value of their plan.
- Answer customer questions and resolve concerns, ensuring customers understand their coverage and feel confident using their warranty.
- Introduce and promote the SafeStreets/ADT member benefit by confidently communicating its value and completing warm transfers to our ADT partner.
- Recommend additional coverage options or service upgrades that enhance the customer's protection and overall experience when appropriate.
- Accurately document customer interactions and maintain detailed records in company systems.
- Partner with teammates and cross-functional departments to deliver a seamless customer experience.
- Meet or exceed individual and team performance expectations, including call quality, customer satisfaction, SafeStreets transfer goals, and other sales and service metrics.
What You'll Bring
- High school diploma or equivalent required
- Minimum of one year of customer service experience.
- Excellent customer service skills with a genuine passion for helping others.
- Strong verbal communication and active listening skills.
- Ability to confidently educate customers and effectively communicate product and service benefits.
- Strong problem-solving skills with the ability to identify customer needs and provide appropriate solutions.
- Exceptional attention to detail and organizational skills.
- Ability to manage multiple tasks in a fast-paced, metrics-driven environment.
- Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
- Experience working in a call center, customer engagement, inside sales, or customer retention environment is a plus.
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Skills Required
- High school diploma
- Some college
- 0-2 years related experience
- Strong customer service orientation
- Detail oriented
- Excellent verbal communication
- Strong problem-solving skills
- Strong organizational skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
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Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
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Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
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Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
First American Title Insights
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
