The Role
The Content Operations Associate manages content programming, copywriting, scheduling, quality assurance, and performance analysis to optimize user engagement.
Summary Generated by Built In
WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators.
With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment’s passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company’s content partners include Discord, HYBE, and DC Comics, among many others.
We are seeking a detail-oriented and versatile Content Operations Coordinator to join our team in Los Angeles. This role is a blend of editorial creativity and operational rigor. You will be responsible for the end-to-end lifecycle of platform content, from copywriting and scheduling to quality assurance and performance analysis. The ideal candidate is a proactive troubleshooter who can maintain brand integrity while optimizing content for user engagement.
Location: Los Angeles, CA (Onsite 3x/wk)
Employment Type: 3-6 month temporary position, with potential to convert to full-time
KEY RESPONSIBILITIES
- Execute the content strategy by managing the daily content programming calendar.
- Draft compelling, platform-specific copy for promotional materials and user-facing components.
- Manage the scheduling and deployment of promotional assets to ensure timely and accurate delivery.
- Support lifecycle marketing efforts through the creation and distribution of email campaigns.
- Rigorously enforce Brand Safety guidelines to protect the platform’s integrity and user experience.
- Perform meticulous quality checks on all user-facing components to ensure functionality and visual accuracy.
- Create, update, and maintain internal wikis and documentation for new platform features and operational workflows.
- Assist with administrative and operational tasks to ensure smooth department scaling.
- Monitor content performance and platform health.
- Utilize data to provide insights and recommendations for content optimization.
MINIMUM QUALIFICATIONS
- Exceptional written and verbal communication skills.
- Comfortable navigating CMS platforms, scheduling tools, and data analytics software.
- Strong attention to detail.
- Must be based in Los Angeles, CA (or willing to commute).
- Quantitative data analysis experience preferred.
- Bilingual in English and Korean is required.
Salary Range and Description
$55,000 - $75,000 / annually
Please note, the above range is listed in USD. This position does not qualify for benefits.
What we offer (For Full-Time Only):
* Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
* Health benefits, including vision and dental!
* Generous PTO and Parental Leave Top-up
* 401K Contributions
* Commuter Benefits
* Global WEBTOON and LINE FRIENDS discount program
* Winter break shutdown and a whole lot more!
With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others.
Join us and work with some of the biggest artists, IP, and fandoms in comics!
#WEBTOON
Skills Required
- Exceptional written and verbal communication skills
- Comfortable navigating CMS platforms, scheduling tools, and data analytics software
- Strong attention to detail
- Based in Los Angeles, CA
- Quantitative data analysis experience
- Bilingual in English and Korean
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The Company
What We Do
Wattpad. Where Stories Live. Wattpad’s vision is to entertain and connect the world through stories. The global multi-platform entertainment company uses the power of community and technology to enable the creation and distribution of content across a variety of formats. Its flagship app, Wattpad, is home to a community of more than 90 million people who spend over 23 billion minutes a month engaged in original stories. Tap by Wattpad, the company’s second storytelling product, offers short, chat-based stories in over a dozen languages. Wattpad Studios co-produces stories for film, television, digital and print, together with industry partners. Wattpad Brand Partnerships offers a full suite of advertising products to help brands build deep engagement with Gen Z consumers. The company is proudly based in Toronto, Canada.
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