Website Search Specialist

SupplyHouse.com, a fast-growing and successful e-commerce company, is looking for a Website Search Specialist to join our Merchandising Team. This position will be responsible for developing, maintaining, and enhancing the product search terms for our website. 

This is a remote-based role within select states in the United States. At this time, we are only able to employ those located in the following states: Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position will require travel to our NY office headquarters up to three times per year for internal meetings and team-building activities. The cost of travel for employees out of the area will be covered by the company. Additionally, our offices are always available for staff to use as much as desired.

A company laptop and other necessary equipment will be provided along with a $250 stipend for your work from home space.

Role Type: Full-Time, Exempt

Location: Remote (Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington)

Schedule: Standard business hours are Monday – Friday, 8:00 a.m. – 5:00 p.m. ET. However, there is some flexibility as per our Flex-Time Policy.

Salary: $68,000 - $85,000 (annually)

Responsibilities:

• Responsible for ensuring users can easily find the relevant information through site search for each product offering
• Review and optimize current pages to create a more efficient site search experience
• Determine key phrases to add to site search based on product knowledge and industry terms
• Ensure all relevant content is optimized for search, collaborating with SEO team, Customer Support, and Category Management as needed
• Develop the list of key phrases for each product and the needed category breadcrumbs to allow for a more customer friendly site search experience
• Understand the customer base and their shopping tendencies and edits the search terms accordingly to create a more efficient and effective closure rate
• Establish KPIs to measure the effectiveness of search functionalities and analyze data for insights
• Generate reports on search performance to identify gaps in product offerings and propose new products to enhance the product catalog

Requirements:

• Bachelor’s degree
• 5+ years of experience with product knowledge in industry-related fields such as Electrical, HVAC, Plumbing, or Heating; technical expertise in these areas is a bonus
• Strong statistical analysis and data manipulation skills, including advanced proficiency in Microsoft Excel, retail systems, and other software solutions, including internal databases
• Experience working with remote team members and strong communication, collaboration, and project management skills
• Critical and creative thinking skills while keeping up with an ever-changing environment
• Proven ability to prioritize and meet deadlines while remaining flexible in a high growth environment
• Capability to actively manage the timeline and deliverables of projects and provide project updates to stakeholders

Why work with us:

• We have awesome benefits – We offer 401k with company match, comprehensive medical, dental, vision, and life insurance options, vacation, and sick days.
• We promote a work/life balance – We value your time! We encourage a healthy separation between your professional and personal life with our flex-time work policy and health & wellness initiatives that allow employees to feel refreshed and recharged.
• We support growth – We promote continuous learning and development through our on-the-job trainings, educational workshops, DEI initiatives, internal mobility opportunities, and professional development expense reimbursement program.
• We give back – We live and breathe our core value, generosity, by giving back to our local communities and to the heating, plumbing, and HVAC trades. We host donation drives, encourage our team members to nominate organizations, and donate to support the trades.
• We stay engaged – We maintain our company culture through promoting virtual events and annual in-person events. Look out for our End of Year Celebration, Summer Picnic, Core Values Celebrations, Employee Appreciation Day, optional virtual out-of-office monthly events, and more!
• We listen – We value hearing from our employees. Everyone at SupplyHouse has a voice and we encourage that they use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form, and incorporate suggestions to ensure our team enjoys coming to work every day.

SupplyHouse.com strongly values inclusion and encourages individuals of all backgrounds and experiences to apply for this position.

What our employees are saying:

• "SupplyHouse is a great place to work. We witness GRIT here every day. People are respected, our ideas are always valued and encouraged, and teamwork is also a great quality in employees. Overall, we have amazing people here!" -Yash, IT Team
• "I appreciate that SupplyHouse.com values generosity and giving back to local communities. The company truly listens to its team members to gather feedback on which organizations and efforts we should be supporting. This excites not only myself, but my colleagues and throughout the year, we can look forward to a variety of philanthropic opportunities where we can get involved in helping organizations that matter to us." -Anna, HR Team

Check us out! https://www.supplyhouse.com/our-company

Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.

Remote employees are required to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations during scheduled work hours.

We are committed to providing a safe and secure work environment for our employees, customers, and partners. As part of this commitment, we conduct thorough background checks on all potential employees as part of our hiring process. Please note that the background check will be conducted in accordance with applicable laws and regulations.

All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain such as @gmail.com, @hotmail.com, etc.