At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Job DescriptionCustomer Experience Representative I - CX Loyalty, Web Services
Provides world-class service to physicians, nurses, administrative personnel, and field sales representatives regarding questions related to Allergan’s aesthetic websites. Handles calls involving minor troubleshooting, site navigation, and account migration to Allergan’s brand portal and eCommerce sites. Allergan Advantage provides single sign-on access to brand loyalty programs, continuing education, online ordering, and bill pay, and Direct. Responsible for provisioning physicians and their staff to use Direct in the capacity they choose. Supports field representatives with onboarding and registration for the eCommerce platform, which enables physicians’ patients to order products through physician websites supported by Allergan. Provides ongoing support for any eCommerce-related questions or issues that may arise for physicians and their staff. Serves as a liaison between customers and IT teams. Must proactively communicate the benefits of each program and help customers maximize the value of all applicable sites.
Main Areas of Responsibilities
- Responsible for provisioning doctors and their staff to use Direct.
- Representatives assist our field reps with onboarding and registration for our eCommerce platform.
- Provide ongoing support for any eCommerce-related questions or issues that may arise for physicians and their staff.
- Representatives act as a liaison between the customer and our IT teams.
- Representatives must possess the ability to proactively highlight the benefits of each program and optimize the benefits available to the customer regarding all applicable sites.
- Serve as the first point of contact for technical support requests from Allergan Aesthetics Sales Representatives.
- Provide clear, customer-focused communication to end users regarding issue status, resolution steps, and expected timelines.
- Document incidents, troubleshooting steps, and resolutions accurately in the ticketing system.
- Escalate complex or unresolved issues to the appropriate technical teams.
- Follow standard operating procedures, service-level targets, and security/compliance requirements. Identify recurring issues and contribute to process improvements, knowledge base articles, and self-service content.
The following requirements must be met at a minimum level to be considered for the job:
- Demonstrate the ability and skill to meet and maintain all goals
- Experience working with Microsoft Office Suite
- Attention to detail
- Ability to adapt to changing processes
- Multi-tasking and organizational skills
Education
- High school diploma
Preferred Skills/Qualifications
The following skills are not mandatory but are strongly desired in the ideal candidate:
- Medical device or pharmaceutical experience strongly preferred
- Experience supporting field sales
- Familiarity with:
- Microsoft 365
- SAP
- VPN
- MFA
- CRM systems
- Device management tools
- Salesforce
- Associate or bachelor’s degree
Additional Information
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Skills Required
- Demonstrate ability to meet and maintain all goals
- Experience working with Microsoft Office Suite
- Attention to detail
- Ability to adapt to changing processes
- Multi-tasking and organizational skills
- High school diploma
- Medical device or pharmaceutical experience
- Experience supporting field sales
- Familiarity with Microsoft 365
- Familiarity with SAP
- Familiarity with VPN
- Familiarity with MFA
- Familiarity with CRM systems
- Familiarity with device management tools
- Familiarity with Salesforce
- Associate or bachelor's degree
AbbVie Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AbbVie and has not been reviewed or approved by AbbVie.
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Retirement Support — 401(k) contributions include a dollar-for-dollar match up to 6% plus an additional annual company contribution tied to age and service. Company-paid life insurance and other financial protections further strengthen long-term security.
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Parental & Family Support — Paid leave programs include up to 12 weeks at 100% for parental leave and separate paid caregiver leave, with eligibility after six months where noted. Adoption and surrogacy reimbursements and family-building resources add further support.
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Healthcare Strength — Health coverage begins on day one with medical, dental, vision, mental health, and prescription benefits, and preventive care covered at 100%. Options such as HSAs/FSAs and coverage for spouses/domestic partners and children up to age 26 broaden accessibility.
AbbVie Insights
What We Do
AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first — for patients, communities, and our world. We aim to address complex health issues and enhance people's lives through our core therapeutic areas: immunology, oncology, neuroscience, eye care, aesthetics and other areas of unmet need.
