Become a member of a team where you can contribute significantly to shaping the future of a world-renowned and influential company. Among top performers, you can make a direct and meaningful impact.
As a Senior Lead Infrastructure Engineer at JPMorganChase within the Corporate Sector – Infrastructure Platforms, you exhibit both depth and breadth of knowledge regarding software, applications, and technical processes across multiple technical disciplines. You also have a specialization in a specific domain within infrastructure engineering to drive programs or initiatives consisting of multiple technologies and applications.
Job responsibilities
Applies deep technical expertise and problem-solving methodologies focused on analyzing complex data and systems, anticipating issues, and finding ways to mitigate risk
Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes
Be responsible for infrastructure engineering in accordance with business requirements
Executes work according to compliance standards, risk and security, and business objectives
Own end-to-end problem detection, resolution, and prevention; lead efforts to improve MTTD, MTTM, and MTTR through better observability, triage, and remediation practices.
Drive a workstream or project spanning one or more infrastructure engineering technologies, including technology lifecycle management and dependency management across network, compute, database, and application platforms.
Partner with adjacent platform teams to architect and implement changes that resolve systemic issues, reduce operational risk, and modernize technology and operational processes.
Design and deliver creative, scalable solutions for high-complexity engineering challenges, including development of automation, tooling, and repeatable operational patterns.
Evaluate upstream/downstream impacts across systems, data flows, and integrations; proactively identify risks and provide clear mitigation and contingency recommendations.
Expertise to continuously improve telemetry and observability of storage products with tools like Grafana, Dynatrace, Prometheus, Splunk, Netcool etc.
Required qualifications, capabilities, and skills
Formal training or certification on site reliability engineering concepts and 5+ years applied experience
Own reliability and operational excellence for IP-based storage services, including availability, performance, capacity, and operational risk reduction.
Act as the SME for enterprise storage platforms (e.g., Dell EMC PowerFlex, NetApp SolidFire, Pure Storage, PMAX) including design input, troubleshooting, upgrades, and lifecycle management. Provide 24x7 support coverage, incident response, and escalations; lead restoration activities during high-severity events.
Drive SRE best practices; Define, measure, and improve SLIs/SLOs, error budgets, and operational KPIs for storage services. Build and maintain observability: metrics, logs, traces (where applicable), dashboards, alerts, and runbooks.
Reduce operational load by identifying and eliminating toil through automation; Automate repetitive tasks (provisioning, health checks, failover validation, reporting, hygiene tasks). Implement safe automation with guardrails, change controls, and rollback strategies. Expert knowledge of AAAS automation.
Perform root cause analysis (RCA) and problem management; implement corrective and preventive actions to prevent recurrence.
Maintain and continuously improve runbooks, standard operating procedures, on-call playbooks, and knowledge articles. Collaborate with engineering, network, compute, and platform teams on architecture reviews, change planning, and reliability improvements.
Support capacity management and performance engineering: forecasting, trending, saturation analysis, and proactive remediation. Ensure compliance with operational standards (change management, risk controls, documentation, audit readiness).
Role participates in a 24x7 on-call rotation and is expected to respond to production incidents within defined SLAs. May require off-hours work for planned maintenance, upgrades, and risk-reduction activities.
Preferred qualifications, capabilities, and skills
Experience with storage networking and adjacent technologies (VLANs, MTU/jumbo frames, latency analysis, QoS).
Understanding of resilience patterns: redundancy, failure domains, replication, backup/restore, DR testing.
Experience driving operational maturity initiatives (SLO rollout, runbook standardization, automation roadmaps).
Clear SLOs/SLIs and dashboards adopted by stakeholders; fewer false positives and more actionable alerts.
Improved platform stability and predictable performance/capacity posture.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
Skills Required
- Formal training or certification on site reliability engineering concepts and 5+ years applied experience
- Ownership of reliability and operational excellence for IP-based storage services including availability, performance, capacity, and operational risk reduction
- SME for enterprise storage platforms (Dell EMC PowerFlex, NetApp SolidFire, Pure Storage, PMAX) including design, troubleshooting, upgrades, lifecycle management, 24x7 support, incident response and escalations
- Drive SRE best practices: define/measure SLIs/SLOs, error budgets, operational KPIs; build and maintain observability (metrics, logs, traces, dashboards, alerts, runbooks)
- Expertise with observability/telemetry tools such as Grafana, Dynatrace, Prometheus, Splunk, Netcool
- Reduce operational load through automation; automate provisioning, health checks, failover validation, reporting and hygiene tasks; expert knowledge of AAAS automation
- Perform root cause analysis and problem management; implement corrective and preventive actions
- Maintain and improve runbooks, SOPs, on-call playbooks, and knowledge articles; collaborate on architecture reviews and change planning
- Support capacity management and performance engineering: forecasting, trending, saturation analysis and proactive remediation; ensure compliance with change management and audit readiness
- Participate in a 24x7 on-call rotation and respond to production incidents within defined SLAs; available for off-hours maintenance/upgrades
- Experience with storage networking and adjacent technologies (VLANs, MTU/jumbo frames, latency analysis, QoS)
- Understanding of resilience patterns: redundancy, failure domains, replication, backup/restore, DR testing
- Experience driving operational maturity initiatives (SLO rollout, runbook standardization, automation roadmaps)
- Proven outcomes: clear SLOs/SLIs and dashboards adopted by stakeholders, fewer false positives, improved platform stability and predictable performance/capacity posture
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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