The Role
Own and operate ABM web properties: maintain governance, security, DNS, domains, uptime, backups and SSO; manage user provisioning, vendor relationships, compliance (GDPR/CCPA), QA, documentation, integrations/APIs, and process improvements to optimize web performance and user experience.
Summary Generated by Built In
The web operations manager is responsible for maintaining, managing, and optimizing ABM websites and servers to ensure functionality, security, and a positive user experience. This position ensures that a website is functional, secure, user-friendly, and aligned with organizational objectives. The role combines technical expertise, creative design, analytical skills, and collaboration to maintain high-quality online experiences and optimize web performance
Responsibilities- Overall ABM website technology owner and ensuring maintenance of governance standards and policies
- Cybersecurity Oversight: Proactive monitoring and maintenance of all web properties, ensuring patches, updates, and threat prevention are consistently applied.
- Compliance Management: Ownership of Data Privacy, Consent Modules, and Banner Management, ensuring all web assets meet ABM’s internal standards as well as external regulatory requirements (GDPR, CCPA, etc.).
- User Provisioning/Deprovisioning: Ensuring only authorized personnel have access to critical systems and web properties: promptly handling terminations, onboarding, and changes.
- DNS/Domain Management: Fast, accurate facilitation of all domain and DNS changes, preventing outages and ensuring secure traffic routing for all campaigns and initiatives.
- System Monitoring: Continuous oversight of uptime, SSL certificates, backups, and web infrastructure health, with rapid incident response to resolve or escalate issues.
- Workspace Provisioning: Management of web techstack resources to support ABM’s workspace (plugins, integrations, SSO, security needs, etc.).
- Vendor Collaboration: Serve as primary point of contact with vendors, ensuring their work is aligned with internal protocols and they have necessary but limited access.
- Internal cross functional stakeholder coordination for web requests, translation business requirements to technical specifications, supporting CAB processes and managing escalations
- Technical Documentation: Maintain up-to-date records of all web integrations, security protocols, and system changes: providing institutional memory that vendors or new staff would not have.
- Quality Assurance: Participate in compliance and technical QA for new launches, redesigns, and site updates, preventing costly errors or compliance gaps from reaching production.
- Process Improvement: Actively look for ways to streamline and automate IT/marketing workflows, improving speed without sacrificing security.
- Bachelor's degree in Computer Science, Information Technology, or related technical field required
- 10+ years of experience as enterprise web technical management
- Relevant certifications in web development, server management, or cybersecurity
- Prior experience in website administration, server management, or web development
- Experience supporting standardizing processes across complex organizations
- Strong background in system architecture and integrations
- Demonstrated success leading high-performing technical teams
- Technical Skills
- Strong understanding of database management and architecture
- Proficiency with industry standard content management systems
- Knowledge of web programming languages such as HTML, CSS, JavaScript, PHP, and familiarity with server-side technologies like ASP.NET or MySQL
- Understanding web analytics, SEO, and usability to optimize user experience
- Experience with system integration and API development
- Knowledge of cloud technologies and architecture
- Familiarity AI technologies
- Understanding of cybersecurity best practices
Leadership Competencies
- Strategic thinking and execution
- Technology innovation and thought leadership
- Process design and optimization
- Stakeholder management and influence
- Effective communication and presentation skills
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related technical field
- 10+ years of experience in enterprise web technical management
- Relevant certifications in web development, server management, or cybersecurity
- Prior experience in website administration, server management, or web development
- Experience standardizing processes across complex organizations
- Demonstrated success leading high-performing technical teams
- Strong background in system architecture and integrations
- Strong understanding of database management and architecture
- Proficiency with industry-standard content management systems (CMS)
- Knowledge of HTML, CSS, JavaScript, PHP, and familiarity with ASP.NET and MySQL
- Experience with system integration and API development
- Knowledge of cloud technologies and architecture
- Understanding of web analytics, SEO, and usability
- Understanding of cybersecurity best practices (patching, threat prevention, access control)
- Familiarity with AI technologies
ABM Industries Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABM Industries and has not been reviewed or approved by ABM Industries.
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Healthcare Strength — Health coverage includes medical, dental, and vision, with some options described as strong (including no‑deductible choices) and added features to support condition management alongside expanded wellness benefits. Programs such as an Employee Assistance Program and FSA/HSA options further support physical and mental wellbeing.
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Retirement Support — A 401(k) savings plan with company match and immediate vesting supports long‑term savings. Complementary protections like life, AD&D, and disability insurance bolster financial security.
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Wellbeing & Lifestyle Benefits — Perks such as paid holidays, vacation and sick/bereavement time, commuter benefits, and discount programs are part of the offering. An emergency relief fund for financial hardship provides additional practical support for eligible employees.
ABM Industries Insights
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The Company
What We Do
Commercial Cleaning Service That Shines There’s more to janitorial services than a mop hitting the floor. Environmental concerns and new technologies have taken commercial cleaning service to a new level. ABM Janitorial Services combines today’s technology with more than 100 years of innovative experience. That means we can offer you a full range of solutions based on your individual needs – at one site or for multiple locations nationwide. Our uniformed, trained workers use our private label cleaning products and the best equipment for doing the job right. Quality work is reinforced through inspections, detailed record keeping, and exception reporting. Choose ABM for your janitorial services today.
