Provide clear concise administrative support for Final Mile locations throughout their network. Complete and validate delivery stop details via data entry within the appropriate software databases accurately and in a timely manner.
Essential Job Functions
- Review delivery/field paperwork to ensure scope of work is completed
- Validate and reconcile order data
- Accurate data entry of delivery paperwork into appropriate databases
- Process daily working order, respond to Logistics Coordinator as needed
- Assist with back of truck check-in
- Answer inbound phone calls from customers and delivery teams
- Validate badges and uniforms are compliant
- Interact with delivery teams to ensure accurate information is being processed
- Strong customer service skills, must be able to handle escalated issues
- 75% of time spent in office; 25% of time spent in warehouse checking in delivery teams
- Identify opportunities for improvement and efficiency gains
- Excellent attention to detail required
- Professional, polite phone skills
- Act in a professional and an appropriate manner
- Dependable, organized, ability to multitask
- Schedule flexibility; ability to expand hours during events
- Any other duties and responsibilities as assigned.
Minimum Qualifications
- High School diploma or equivalent, post high school education a plus
- Prior customer service experience preferred
- Excellent data entry skills required, must have a strong attention to detail
- Strong written and verbal communication skills
- Knowledge of Microsoft Office skills
- Ability to multitask, must be detail oriented and be able to work in a fast-paced office environment
- Skills/Competencies: customer service, keyboard skills, accuracy a must, quality focus, organizational skills, time management, problem solving, documentation skills, listening, phone skills, resolving conflict, analyzing data, ability to multitask
Shift: T-Sat 12p-8:30p
Pay: $22/hr
BEWARE OF FRAUD!
Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:
- Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
- Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
- Hub Group job postings are posted on our career site
Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.
Skills Required
- High school diploma or equivalent
- Post high school education
- Prior customer service experience
- Excellent data entry skills
- Strong written and verbal communication skills
- Knowledge of Microsoft Office
- Ability to multitask and work in a fast-paced office environment
- Excellent attention to detail
- Professional phone skills and ability to handle escalated issues
- Schedule flexibility and ability to expand hours during events; availability T-Sat 12p-8:30p
- Comfort spending ~25% of time in warehouse checking in delivery teams
What We Do
For 50 years, Hub Group has been dedicated to serving customers with innovative, premier supply chain solutions tailored to each client’s needs. We understand your business needs are constantly evolving, so we design transportation solutions to scale and evolve with them. Supported by a powerful asset-backed network of 45,000 53’ intermodal containers, nearly 4,000 drivers, 5,500 trailers and 29 terminals, our transportation solutions are strategically built to drive long-term success. We work with your organization to deliver high-quality service while incessantly refining and improving your supply chain to forge a clearer route ahead. Hub Group provides industry-leading solutions for customers that want better control over costs, higher levels of service and a streamlined approach to their supply chain. Our solutions harness proprietary technology to optimize multimodal networks for customers operating both domestically and across the globe. Through customer-centric strategies and programs, we centralize all communication, management and accountability for your supply chain – allowing you to focus on other areas of your business. Our end-to-end suite of solutions is blended and delivered to customers with a single point of contact, supported by teams that look deeper into supply chains to extract hidden value. We advance sustainability initiatives, provide better visibility and help navigate customers’ businesses towards their unique goals. And on top of that, we remain true to our roots with a culture of service, innovation and integrity. Because we believe the way you do something is just as important as what you do. At Hub Group, we know The Way Ahead.
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