CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
The Web Analyst will support RoundPoint Mortgage Servicing LLC. We are seeking a detail-oriented Web Analyst to support the launch, ongoing optimization, and performance monitoring of our digital experience supporting mortgage servicing and lending. This individual will analyze borrower interactions, establish digital performance metrics, validate tracking and reporting, identify usability issues, and deliver actionable insights that improve borrower satisfaction and operational efficiency. This individual will also provide top-level support for logic and technical issues.
Job Responsibilities:
- Partner with business owners to define KPIs and success metrics for digital features, pages and campaigns
- Build and maintain recurring reports and dashboards, and answer ad hoc questions with data
- Monitor the health of digital channels and flag unusual changes in traffic, usage or conversion
- Analyze customer journeys, funnels and feature adoption across web and mobile
- Measure whether customers complete tasks online, and find where they struggle, drop off or call for help instead
- Segment customers to find differences in behavior and opportunities to personalize
- Provide top-level support for issues with business logic within the customer portal
- Support customer-facing portal support groups at a technical level and interact directly with customers in extenuating circumstances
- Plan, run and analyze A/B and multivariate tests
- Turn test results into specific recommendations and track whether changes deliver the expected impact
- Measure performance of email, paid search and other campaigns that drive traffic to our digital channels
- Support attribution and campaign tracking so marketing spend and outreach can be evaluated
- Write tracking requirements for new features and releases, and validate that data is captured correctly before and after launch
- Diagnose data discrepancies between tools and reports, and work with developers to fix tracking issues
- Partner with development teams on tag management and data layer setup
- Maintain measurement documentation, naming conventions and report definitions
- Help ensure tracking and reporting meet privacy, consent, accessibility and regulatory requirements
- Present findings in plain language to technical and non-technical audiences, including leadership
- Stay current on digital analytics tools, methods and industry practices
Qualifications and Skills:
- Bachelor's degree in a quantitative, business, marketing or technology field, or equivalent experience
- Experience in digital or customer experience analytics
- Hands on experience with an enterprise web analytics platform
- Experience building reports and dashboards in a business intelligence tool
- Working knowledge of funnel analysis, segmentation, attribution and A/B testing
- Excellent written, presentation and oral communication skills
- Experience working with agile delivery teams and ticketing tools such as Jira
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.
Skills Required
- Bachelor's degree in a quantitative, business, marketing, or technology field, or equivalent experience
- Experience in digital or customer experience analytics
- Hands-on experience with an enterprise web analytics platform
- Experience building reports and dashboards in a business intelligence tool
- Working knowledge of funnel analysis, segmentation, attribution, and A/B testing
- Excellent written, presentation, and oral communication skills
- Experience working with agile delivery teams and ticketing tools such as Jira
CrossCountry Mortgage, LLC. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CrossCountry Mortgage, LLC. and has not been reviewed or approved by CrossCountry Mortgage, LLC..
-
Strong & Reliable Incentives — High-performing production roles are often seen as having very strong earning potential, with commission and bonus plans praised and pay aligning to high-volume pipelines. Feedback suggests these incentives can be especially lucrative in supportive branches and healthy markets.
-
Healthcare Strength — The benefits package includes medical, dental, and vision coverage with multiple plan tiers, plus company-paid life and short- and long-term disability insurance. Feedback suggests HSA support and broad insurance choices contribute to a solid core offering.
-
Flexible Benefits — Multiple medical plan options, HSA and FSA accounts, and optional coverages (critical illness, accident, hospital indemnity, supplemental life) allow employees to tailor coverage. Regional medical options in some locations further indicate flexibility.
CrossCountry Mortgage, LLC. Insights
Similar Jobs
What We Do
Community is everything At CCM, our vision is to become the most referred mortgage lender in every community we serve – and make a difference in the neighborhoods where you work and live. More than a team With such lofty ambitions, we know the importance of the individuals who call CCM home. When you work with us, you’re joining more than 7,000 doers, innovators, and mortgage makers. We’re dedicated to getting it done We tirelessly advocate for our clients and communities. By making every mortgage feel like a win, we can help our clients truly feel at home. Be the difference maker We’re proud of our philanthropic efforts and partnerships, and you’ll see them at the forefront of our work. Programs like CCM Cares show our dedication to making a difference by directly impacting the people and places in our communities. Connected by culture, proven by performance We’re endlessly motivated, not only by our mission, but by the people around us and values we share. From branch-sponsored community events to our annual Sales Rally, we like celebrating wins of all sizes. NMLS3029 Equal Housing Opportunity
.png){kind=logo}
