- All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
- Serve as a role model to achieve priorities in store, with the customer as the primary focus
- Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner
- Build and share expertise in an assigned specialized functional area
- Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store
- Listen and ask questions to solicit feedback to understand needs and provide service
- Handle unique or complex customer interactions
- Has successfully completed job readiness training at one of Gap Inc’s nonprofit partners
- Effective communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
- Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
- Able to handle customer interactions and potential issues/concerns courteously and professionally
- Ability to learn procedural knowledge acquired through on-the-job training
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What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands. Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco. Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next. Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead. We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
