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This Way ONward Associé aux ventes/This Way ONward Sales Associate - Galeries D'Anjou
In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.What You'll Do
- Que faites-vous?
- Tous les associés doivent devenir des experts des comportements de vente de la marque et adopter ces comportements avec tous les clients afin de leur offrir une expérience en magasin de qualité supérieure
- Accueillir et aider les clients; localiser la marchandise efficacement en utilisant diverses méthodes; répondre aux questions rapidement et avec précision
- Donner des conseils de stylisme et faire des suggestions de tenues au client, en s’inspirant des mannequins et des présentoirs
- Promouvoir la fidélité en informant les clients sur nos programmes de fidélité
- Tirer parti des outils multi-réseaux pour offrir une expérience harmonieuse en magasin
- Soutenir les processus de la surface de vente, de la cabine d’essayage, de la caisse et de l’arrière-boutique, selon les besoins
- Faire preuve de courtoisie et répondre efficacement aux demandes internes et externes
- Échanger et vérifier les informations liées au travail afin de fournir un soutien
- All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
- Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
- Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
- Promote loyalty by educating customers about our loyalty programs
- Leverage omni channel offerings to deliver a frictionless customer experience
- Support sales floor, fitting room, check out, and back of house processes, as required
- Courteous and responsive to internal/external request
- Exchange and verifies job related information to provide support
- Qui êtes-vous?
- Avoir de bonnes aptitudes pour la communication, et être capable d’utiliser efficacement la technologie et d’interagir avec les clients et l’équipe en vue d’atteindre les objectifs
- Être motivé à résoudre les problèmes, à s’améliorer constamment, à apprendre sans cesse, à accepter la rétroaction et à prendre les mesures qui s’imposent
- Avoir la capacité de gérer les interactions avec les clients et les problèmes ou les préoccupations de manière courtoise et professionnelle
- Utiliser des compétences de base de cueillette d’informations pour résoudre les problèmes
- Être en mesure d’apprendre des procédures normalisées dans le cadre de formations en cours d’emploi
- Au Québec: Doit être capable de parler français.
- Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
- Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
- Able to handle customer interactions and potential issues/concerns courteously and professionally
- Use basic information-gathering skills to solve problems
- Ability to learn procedural knowledge acquired through on- the-job training
- In Quebec: Must be able to speak French.
Gap (gapinc.com). Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gap (gapinc.com). and has not been reviewed or approved by Gap (gapinc.com)..
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is offered, alongside programs that support physical, mental, and financial wellbeing. Feedback suggests eligible employees can also leverage tools like FSAs and additional wellbeing resources.
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Leave & Time Off Breadth — Paid time off, company-paid holidays, and multiple leave options (sick, disability, and family leave) create broad time-away coverage. Some roles start with substantial PTO accrual and can access flexible leave arrangements.
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Wellbeing & Lifestyle Benefits — A generous cross-brand merchandise discount is a standout perk, complemented by commuter benefits, on-the-clock volunteer hours, and matching donations. Feedback suggests these lifestyle benefits add meaningful value beyond base pay.
Gap (gapinc.com). Insights
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What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands. Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco. Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next. Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead. We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
