ABOUT THE ROLE
Front Office Manager oversee and support front desk/office to ensure compliance with company operating procedures, Hilton brand standards, and overall guest satisfaction. You will train and manage staff, supervise administrative duties, and address guest complaints and queries. Acting MOD on weekends and front desk shift coverage.
Essential Duties:
- Strong supervisory skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provide coaching, advice and assistance as required; help front desk team members overcome obstacles and deal with problems.
- Ensure daily compliance with hotel accounting processes & SOPs. Ensure Hilton brand standards.
- MOD responsibility, departmental leadership, and member of the hotel's leadership team.
- Coordinate daily with other departments including F&B.
- Oversee the lobby market sales and inventory restocking.
- Knowledge of safety management principles; federal and state OSHA regulations; safety, emergency, and accident policies and procedures.
Specific Requirements of this role:
- Directly supervise or assist in the supervisory function of front desk employees.
- Assist in creating schedules for employees.
- Respond promptly to guest requests and complaints.
- Weekend MOD coverage. Daily coverage on the front desk.
- Ensure all group arrivals/departures, VIP arrivals, Hilton Honors members requests.
- Understand employee and guest satisfaction results and communicate game plans to address need areas and expand on the strengths.
- Review all shift communications, checklists and PEP PMS functions per shift.
- Ensure proper accounting functions & resolving accounting issues.
- Perform other duties as assigned by the AGM or GM.
Qualifications
- College degree or High school diploma or GED.
- A minimum of 2-years' experience as a hotel front desk supervisor or manager. Pref. Hilton brand.
- PMS experience pref. Hilton OnQ or PEP systems.
The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.
Skills Required
- College degree or high school diploma or GED
- At least 2 years of experience as a hotel front desk supervisor or manager
- Hilton brand experience
- PMS experience, preferably Hilton OnQ or PEP systems
What We Do
Bridgeton Holdings is a vertically integrated real estate investment and operating firm focused on hospitality and mixed-use environments. The company transforms spaces through design, technology, and service, operating across sectors including hospitality, lending, development, and office. By focusing on top-tier and emerging U.S. markets, Bridgeton leverages its operational depth and investment discipline to create exceptional real estate experiences and deliver enduring value to investors and communities.
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