Help Deliver the Kalahari Experience
At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.
Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.
Waterpark Training Manager
Kalahari Resorts & Conventions is seeking a Waterpark Training Manager. In this role, you will be responsible for leading all training and development initiatives to uphold the highest standards of safety, service, and team performance across the indoor and outdoor waterparks. You’ll lead the Waterpark Training Program with a focus on guest and associate safety, operational excellence, employee growth, and overall satisfaction.
As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll direct the daily execution of the Waterpark Training Program by combining hands-on instruction, operational oversight, and leadership development to ensure departmental excellence.
This is a full-time hourly position with various work hours and days based on business needs. It regularly requires evening and weekend work. Mandatory travel for site visits and conferences, accounting for less than 10% travel, is also required.
Pay Rate - $21-$28/hr. (Salary Subject to Change After Market Research)
Key Responsibilities
- Lead and Facilitate StarGuard Elite courses.
- Develop and deliver weekly and monthly training meetings, as well as ongoing Waterpark Inservice’s.
- Manage training records and reports, including metrics, audits, and compliance documentation.
- Oversee the Internal and External Auditing Programs.
- Coordinate and conduct Zone Certifications.
- Perform regular safety equipment inspections.
- Maintain accurate inventory records.
- Serve as a mentor and leader for all waterpark associates by promoting professional growth, holding team members accountable, and reinforcing safety and service standards.
- Support special projects and training initiatives assigned by leadership.
- Maintain a professional and approachable presence while promptly addressing and associate concerns.
- Ensure compliance with labor laws, company policies, and industry standards.
- Hold a valid SGE 2 Star or higher Lifeguard Instructor certificate.
What We’re Looking For
- At least 1-2 years of proven supervisory experience is required.
- Must have strong verbal and written communication skills; able to clearly convey information and ideas.
- Strong active listening skills with the ability to understand and clarify concerns from associates, leaders, and guests.
- Skilled in problem solving and decision making; able to anticipate, identify, and resolve issues, quickly effectively.
- Demonstrated ability to remain professional, ethical, and confidential while making independent decisions.
- Prior experience with conflict resolution, using patience, tact, and diplomacy to defuse difficult situations and reach solutions.
- Highly organized with the ability to lead, direct, and motivate others.
- Capable of managing multiple priorities in a fast-paced and constantly changing environment.
- Strong coordination and multitasking abilities with attention to detail.
- Customer focused mindset with a commitment to guest and associate satisfaction.
- Comfortable working with data, metrics, and basic financial information to support decisions.
- Knowledge of federal, state, and local regulations related to health, safety, and labor compliance.
- Physical stamina and endurance to perform duties in an active, high-energy environment.
- Previous Hotel/Waterpark Management is preferred.
Physical Demands
- Must be able to move throughout the waterpark frequently.
- Must pass a StarGuard Elite Lifeguard Class within the first month of hire.
- Must pass a StarGuard Elite Lifeguard Instructor Class within the first three months of hire.
- Must be able to walk, climb or balance; stoop, kneel, crouch, use hands to finger, handle, or feel; reach with hands and arms.
- Must be able to lift and move up to 10 pounds regularly, frequently lift and move up to 25 pounds, and occasionally lift and move up to 50 pounds.
- The noise level in the work environment is usually high.
Work Environment
This job operates in an active and loud environment. Candidate must be comfortable with frequent changes in the environment temperature. Candidate must be able to work in indoor, outdoor, and humid weather conditions.
A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |
Kalahari Resorts & Conventions is an Equal Opportunity Employer.
Skills Required
- Hold a valid SGE 2 Star or higher Lifeguard Instructor certificate.
- At least 1-2 years of proven supervisory experience.
- Ability to lead and facilitate StarGuard Elite courses and pass StarGuard Elite Lifeguard Class within first month.
- Pass StarGuard Elite Lifeguard Instructor Class within first three months.
- Strong verbal and written communication skills.
- Strong active listening skills.
- Problem solving and decision-making skills; ability to resolve issues quickly and effectively.
- Experience with conflict resolution using patience, tact, and diplomacy.
- Highly organized with ability to lead, direct, and motivate others; manage multiple priorities.
- Comfortable working with data, metrics, and basic financial information.
- Knowledge of federal, state, and local regulations related to health, safety, and labor compliance.
- Physical stamina and ability to perform active duties; lift up to 50 pounds occasionally.
- Mandatory travel for site visits and conferences (less than 10%).
- Previous Hotel/Waterpark Management experience.
What We Do
Kalahari Resorts & Conventions is a family-owned company that operates some of America's largest indoor waterparks, expansive convention centers, signature eateries, and well-appointed rooms. They focus on creating memorable experiences through 'play, stay, meet, and eat,' positioning themselves as a leader in the hospitality and entertainment industry with multiple locations across the United States.
