Warehouse People Ops Coordinator

Who We Are

Babylist is the trusted platform for millions of growing families. For over a decade, Babylist has been the technology solution for expecting parents and the community that supports them, expanding from baby registry into a full-service platform that helps parents make decisions with confidence, stay connected, and build happy and healthy families. Every year Babylist helps over 9M people make purchases through its registry, app, ecommerce shop, and comprehensive product guides. The Babylist ecosystem now includes Babylist Health, which provides access to products and services including insurance-covered breast pumps, Expectful, a new voice in health and wellness for pre-pregnancy through postpartum care, and The Push, a branded content studio that works with the biggest companies in the baby space. With over 59M monthly pageviews and 1.2M TikTok followers, Babylist is a generational brand leading the $88 billion baby product industry. To learn about Babylist’s registry options, editorial content, and more, visit www.babylist.com

Our Ways of Working

We have team members located across the United States spanning multiple time zones. This means we put in extra effort to make sure we connect and collaborate in ways that make sense for us. This role specifically is held on-site at our Lockbourne, Ohio warehouse.

What the Role Is

The Warehouse People Operations Coordinator is a critical team member responsible for ensuring smooth and efficient HR operations in our warehouse. This role blends administrative precision with people-first support to maintain compliance, enhance the employee experience, and keep the People Ops team running like a well-oiled machine. From onboarding new hires to managing employee data and communications, this position ensures everything is organized, accurate, and employee-focused.

As the organization continues to grow and evolve, the role will require a high degree of flexibility. It involves supporting periods of change where processes may not yet be fully defined, stepping in to adjust to operational needs such as covering other shifts when required, and helping to shape policies and procedures as they develop. The Coordinator plays a crucial part in maintaining stability and supporting a dynamic, ever-changing environment. 
**This role is required to be onsite five days per week**

Who You Are

• Flexible and Adaptable: You understand that this is a dynamic role in a growing organization. You’re open to occasionally coming in on other shifts as needed and comfortable navigating periods of undefined processes while policies and procedures are being developed.
• Detail-Oriented: Exceptional attention to detail is one of your superpowers.
• Organized: You have a fail-proof organizational system and can manage multiple tasks simultaneously.
• Tech-Savvy: You are comfortable using HR systems and tools, and troubleshooting technical issues.
• Proactive: You’re motivated to make things work the best way possible and aren’t afraid to suggest improvements.
• Discrete: You handle sensitive employee data with the utmost confidentiality.
• Bilingual: Fluent in Spanish and English, with strong written and verbal communication skills, fostering clear and inclusive collaboration (required).
• Experienced: You are bringing 2–5 years of administrative or HR work, ready to support a dynamic team.
• Proficient: You are navigating HRIS systems, Google Drive, and office technology to ensure smooth operations.
• Skilled: You are building strong relationships with excellent interpersonal and communication abilities.
• Knowledgeable: You are managing compliance requirements like I-9s, E-Verify, and EAD tracking, keeping processes accurate and reliable.

How You Will Make An Impact

• Create a Warm Welcome: Ensure a smooth onboarding process that makes new hires feel valued, supported, and ready to succeed.
• Deliver with Accuracy: Maintain precise employee data and documentation to uphold compliance and drive operational excellence.
• Be a Trusted Partner: Serve as a reliable point of contact for employee questions, building trust and open communication.
• Foster Meaningful Engagement: Enhance the employee experience with thoughtful initiatives and clear, encouraging communication.
• Empower Team Success: Support the People Ops team by staying organized, proactive, and focused on impactful solutions.

Key Responsibilities

• Employee Engagement and Support:

  • Facilitate an amazing onboarding experience for new hires, coordinating with IT and staffing agencies as needed.
  • Support the entire employee life cycle from new hire onboarding and orientations, to promotions and pay changes, to separations and offboarding.
  • Provide 1:1 bilingual (English and Spanish) support to employees and answer any People-related questions.
  • Review and explain company policies and procedures to employees as needed.
  • Launch and manage employee communications via the Community platform, including newsletters and updates.
  • Coordinate employee experience initiatives, such as planning celebrations, distributing swag and updating bulletin boards.
  • Partner with vendors (e.g., Marketplace, Cintas) for operational needs.

• Document and Data Management:

  • Manage printing and distribution of welcome packets, benefit flyers, and employee resources.
  • Ensure the accuracy and integrity of employee records across systems, maintaining up-to-date documentation in Google Drive and HRIS systems.
  • Scan, upload, and organize personnel files, including amendments, offer letters, and performance records.
  • Prepare paperwork for promotions, pay changes, separations, and onboarding/offboarding processes.
  • Maintain and configure systems for performance review cycles.
  • Conduct weekly audits of staffing agency rosters and attendance logs, ensuring PTO alignment.

• Compliance:

  • Administer and audit I-9 forms, E-Verify cases, and EAD tracking to ensure compliance.
  • Support with benefit and anti-harassment training, managing rosters and providing backup when needed.

• Problem-Solving and Process Improvement:

  • Identify and troubleshoot problems as they arise, proposing optimizations to improve internal processes.
  • Continuously seek ways to improve efficiency and employee satisfaction in the People Ops function.

Why You Will Love Working At Babylist

• We invest in the infrastructure you’ll need to be supported and successful
• We build products that have a positive impact on millions of people’s lives
• We work at a sustainable pace which means work/life balance is a real thing here
• We believe technology and data can solve hard problems 
• We believe in exceptional management 
• We are an antiracist organization and doing the work to support differences of all kinds
• We offer competitive pay and meaningful opportunities for career advancement
• We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
• We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning

Babylist takes a market-based approach to pay that is competitive and aligns with industry standards. Your actual base salary will depend on factors such as your skills, qualifications and experience.

In addition, Babylist offers equity, bonus, and benefits, including company paid health, dental and vision insurance, 401(k) matching, flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All of our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@babylist.com), instant messaging platforms or unsolicited calls.