Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionAs a ECT Consultant (Vulnerable Customer Consultant), your mission is to help implement and enforce Wise’s vulnerability and accessibility strategy through specialising in our team’s focus areas (Product Knowledge, Regulatory Knowledge, Vulnerability Knowledge, and Accessibility). As a Vulnerable Customer Consultant, you’ll report directly to the Vulnerable Customer Lead and promote an inclusivity-first mentality globally, while cooperating with our internal Compliance, Vendor Management, and Customer Support teams, as well as the various support functions like Training, KM, CI and more.
The Vulnerable Customer Consultant is a specialist position with comprehensive knowledge of the global offering of Wise products. You will have knowledge and experience of working with people with varying degrees of difficulties or personal hardship while being able to maintain composure, resilience, and boundaries.
You will be able to represent and explain the details of processes no matter the audience and will be an impactful team player. You will contribute to improving the customer and Wiser experience by conducting thorough review on escalated cases and providing feedback to teams when things aren’t working out for our vulnerable customers through communicating the root cause of those issues. You will assist with handling a majority of the escalated contacts for the team, contributing to team initiatives when capacity allows.
QualificationsExcellent written and verbal English skills
Problem-Solving: Proactively identifies and addresses challenges promptly, utilizing critical thinking to overcome obstacles.
Ownership: Takes full responsibility for assigned tasks, continuously drives performance improvement, and maintains up-to-date product knowledge.
Collaboration: Actively participates in team discussions, offers constructive feedback, and works collaboratively to ensure team goals are met by sharing knowledge and resources.
Data-Driven: Demonstrates an understanding of data to measure impact, analyze performance metrics, and support decisions with relevant data.
Customer-Focused: Prioritizes customer satisfaction, actively listens to feedback, and advocates for customer needs within the organization
*Please note, only resumes provided in English will be considered*
Our Benefits:
🚀 RSU’s in a rapidly growing company
💻 Flexible working model
💪 An annual self-development budget
🩺 Health and dental allowance for you and your dependents
💝 Company-paid: Life Insurance, and an EAP program
☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
🏝️ A paid 6-week sabbatical leave after four years
👶🏼 8-weeks of paid parental leave, after a year with us and child care assistance
🚌 Transportation vouchers
🍕 Food (730 BRL per month) and meal (1,188 BRL per month) vouchers
🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- Excellent written and verbal English skills
- Knowledge and experience working with people with varying degrees of difficulties or personal hardship
- Comprehensive knowledge of Wise products and global offering
- Problem-solving and critical thinking to identify and address challenges
- Ownership and continuous performance improvement
- Collaboration and ability to participate in cross-team initiatives
- Data-driven mindset to measure impact and analyze performance metrics
- Customer-focused advocacy and strong listening skills
- Ability to maintain composure, resilience, and boundaries when handling sensitive cases
What the Team is Saying
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Wise Compensation & Benefits Highlights
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Leave & Time Off Breadth — Global paid time off is presented as 33–36 days including local public holidays, plus three “Me Days,” with a paid six‑week sabbatical and stipend after four years. Work-from-anywhere for up to 90 days per year after six months further complements time away and flexibility.
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Equity Value & Accessibility — RSUs are granted to all employees, enabling broad ownership in the company. Equity is positioned as a standard, company‑wide component of total rewards.
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Parental & Family Support — Parental leave is described as generous across markets, with U.S. pages listing up to 18 weeks fully paid for birthing parents and 8 weeks for non‑birthing parents. Additional family‑oriented supports such as onsite Mother’s Rooms and abortion travel benefits are noted in certain locations.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
