Job Responsibilities
- Configure and manage B2B VPN tunnels to facilitate client connections
- Monitor network performance, troubleshoot issues, and ensure high availability optimal connectivity
- Collaborate with cross-functional teams to identify and address current and future network requirements, aligning solutions with business objectives
- Create and maintain documentation, including network diagrams, troubleshooting and support procedures, and configuration guidelines
- Evaluate and recommend new technologies or tools to improve network performance and reliability
- Directly assist external customers encountering network connectivity issues via phone call or asynchronous communication
- Provide network operations and troubleshooting support and guidance to internal teams
- Participate in an after-hours on-call rotation
- Participate in team ticket triage and perform initial troubleshooting to ensure timely response and resolution
- Assisting with additional team responsibilities where necessary
Required Skills & Experience
- 3+ years of professional experience with expertise building, managing, troubleshooting, and providing customer support for B2B IPsec VPN connections
- Strong theoretical and applied knowledge of layer 2, 3, and 4 protocols, with an emphasis on TCP, UDP, and, most importantly, IPsec
- Proficiency with the Linux command line, basic scripting, and networking and firewalling software such as iptables or nftables, tcpdump, wireshark, netcat, etc
- Strong analytical and problem-solving skills, with a keen attention to detail
- Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment
Preferred Skills
- Experience with Libreswan, specifically, or other Linux-based VPNs
- Experience with SumoLogic’s query language
- Familiarity with Github, Python, and/or Typescript
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What We Do
The short of it: Redox makes it easy to transport healthcare data between healthcare organizations and digital health companies. It's simple: you focus on innovation and caring for patients, and we take care of the nitty gritty of data exchange.
The long of it: Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards agnostic and enables the secure and efficient exchange of healthcare data. This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.
Why Work With Us
In order to do revolutionary things, we need a team of strong, diverse, mission-focused people. Whether we’re physically together or in our own little corner of the country, we are all focused on getting outcomes based on experimentation, data-driven decisions, and execution—and having some fun while doing it.
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