Darktrace has more than 2,500 employees located globally. Founded by mathematicians and cyber defence experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.
For over a decade, Darktrace has pioneered a proactive, AI-native approach to security. Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cybersecurity, with technology innovations backed by over 200 patents and pending applications.
Today, Darktrace is a global leader in cybersecurity AI, delivering the essential cybersecurity platform to protect organisations today and for an ever-changing future.
The Vice President of Strategic & Enterprise Renewals, Americas, will be responsible for providing guidance and leadership to a highly motivated team of Renewal Directors and Managers who manage Darktrace’s mid-size and strategic accounts. This individual will be involved in the day-to-day management of accounts, including working with RDs/RMs on risk mitigation and commercial strategy. The VP will collaborate closely with Sales, Customer Success, and technical teams to provide exceptional service, drive growth, and ensure long-term customer satisfaction.
Key Duties and Responsibilities:
- Lead, mentor and develop a team of Renewal Directors and Managers that are focused on customer success, retention and upsells.
- Establish and lead a regular cadence of strategic deal reviews, ensuring key accounts remain on track.
- Accurately forecast projected revenue attainment and performance for the renewals team.
- Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge.
- Collaborate with Sales, Customer Success, and Technical teams to create alignment across the organization, ensuring cohesive customer strategies.
- Schedule and lead regular syncs with key stakeholders across functions, ensuring that upcoming renewals are prioritized.
- Serve as an executive sponsor on key upcoming renewals.
- Work with leadership to drive renewals program to become more automated and partner driven.
Qualifications & Experience
- Minimum of 5+ years of experience in renewals, sales, or customer success leadership roles, preferably within the cybersecurity or technology industry.
- Proven track record of managing large-scale renewals operations, with experience overseeing portfolios exceeding $200 million in annual renewals.
- Demonstrated ability to develop and execute successful renewals strategies.
- Experience in transforming and optimizing renewals processes and teams, including adding automation to the renewals process.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Experience working with CRM and other sales and customer success tools.
- Experience working with channel partners.
- Ability to thrive in a fast-paced, dynamic environment.
Benefits
- 100% medical, dental and vision insurance, plus dependents
- Paid parental leave
- Pet insurance
- Life insurance
- Commuter benefits
- 401(k)
- Remote work model
Darktrace Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Darktrace and has not been reviewed or approved by Darktrace.
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Healthcare Strength — Healthcare coverage is considered strong in the U.S., with employer-paid medical, dental, and vision noted alongside good networks. Plan quality stands out as a core strength of the package.
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Leave & Time Off Breadth — Time off typically includes around 20–21 days of PTO plus paid holidays, with mentions of an additional birthday day. Parental and family leave are also described as part of the offering.
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Affordable Benefits — Employer-paid health coverage for employees—often extended to dependents—reduces premium costs. This makes core medical benefits more financially accessible.
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What We Do
Darktrace, a global leader in cyber security AI, delivers world-class technology that protects over 5,500 customers worldwide from advanced threats, including ransomware and cloud and SaaS attacks. The company’s fundamentally different approach applies Self-Learning AI to enable machines to understand the business in order to autonomously defend it. Headquartered in Cambridge, UK, the company has 1,500 employees and over 30 offices worldwide. Darktrace was named one of TIME magazine’s ‘Most Influential Companies’ for 2021.
