We are seeking a Divisional Vice President of Field Operations to lead and grow our wireless retail business across four regional territories operating inside Walmart Supercenter locations. This executive leader will drive sales performance, strengthen partnerships with Walmart leadership, and develop a high-performing team of Regional Directors and field operations leaders. The ideal candidate brings deep wireless industry expertise, third-party labor (3PL) experience, and a passion for coaching teams and delivering results.
ResponsibilitiesWhat You Will Do
Lead and develop a team of Regional Directors across four geographic regions.
Partner with Operations, Compliance, Training, Recruiting, and Analytics support teams to drive consistent execution, field performance, & scalable operations initiatives.
Lead efforts to improve sales quality, reduce charge backs, mitigate financial and compliance risks, and drive sustainable business growth.
Build strong partnerships with Walmart store, market-, and regional-level leadership.
Leverage data and field insights to identify performance gaps, improve transactional retention, and drive meaningful program excellence.
Coach leaders while fostering a culture of accountability, collaboration, and continuous improvement.
Qualifications
What We Are Looking For
- Extensive leadership experience in wireless, telecommunications, or retail operations.
- Experience leading large, multi-state markets through regional leaders in direct reports capacity.
- Strong understanding of smartphones, accessories, and service sales business structure.
- Analytics & Reporting prowess, for identifying opportunities and taking appropriate actions in a remote leadership environment.
- Ability to demonstrate success in leading large-scale operation changes & sales behavior influence.
- Exceptional relationship-building and stakeholder management skills.
- A hands-on leader who enjoys spending time in stores and supporting field teams.
- Experience partnering with Walmart or other similar big box retail organizations is highly preferred.
Travel Requirements
This is a highly travel-intensive role requiring regular airline and automobile travel throughout assigned markets. Travel is expected to be approximately 70% of the time.
Why This Role Matters
The Divisional Vice President plays a critical role in shaping the future growth of our business. Through strong leadership, operational excellence, and meaningful partnerships with Walmart and our field teams, this individual will help expand wireless, accessory, and service sales while creating an outstanding experience for customers and employees.
Physical Requirements
- Sit for extended periods (typically 6+ hours per day)
- Use a computer, including keyboard and mouse, for prolonged periods
- Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds)
- Reach, bend, or stoop occasionally to access files or office materials
- Maintain focus and attention for long periods of desk-based work
- Follow clear directions
- Perform repetitive motions (e.g., typing, clicking) consistently throughout the day
Strong interpersonal and highly developed writing skills; acute attention to detail.
About UsSkills Required
- Extensive leadership experience in wireless, telecommunications, or retail operations
- Experience leading large, multi-state markets through regional leaders
- Strong understanding of smartphones, accessories, and service sales business structures
- Strong analytics and reporting capabilities for identifying opportunities and taking action in a remote leadership environment
- Demonstrated success leading large-scale operational changes and influencing sales behavior
- Exceptional relationship-building and stakeholder management skills
- Hands-on leadership style with willingness to spend time in stores supporting field teams
- Experience partnering with Walmart or similar big-box retail organizations
- Strong interpersonal and highly developed writing skills with acute attention to detail
What We Do
Acosta is an integrated sales and marketing services provider that enables consumer packaged goods brands and retailers to win in the modern marketplace by delivering progressive solutions and exceptional service. With more than 90 years of experience, Acosta understands evolving consumer needs and helps its clients and customers stay a step ahead, fueling their accelerated performance. For more information, please visit www.acosta.com.
