VP, Northeast Regional Claim Executive
Currently we are seeking a Regional Claim Executive (RCE) for Chubb’s Northeast Region. The Region is headquartered in Boston, MA. It includes business produced by the three branches located in the Region (Boston, MA, New Haven, CT and Rochester, NY) through our distribution force of both commercial and personal lines independent agents and retail brokers. The RCE is accountable for the overall claim business relationships in the Region, and for facilitating delivery of the Chubb claims brand to business partners, agents, brokers and insureds in the region. As the Claim Business Executive for the Region, you will serve as a primary point of entry to North America Claims for internal and external business matters. You will partner with Chubb’s Claim Discipline leaders to execute the core tenants of our brand: integrity, empathy, fairness, promptness, and technical expertise. And you will be the leader accountable for ensuring that Claims is included as a value-driver in the Regions’ overall business plan, agent and customer Initiatives, and local events that promote Chubb’s business presence in the region.
Leadership Responsibilities:
Drive the process for keeping the business region current on NA Claim organization initiatives, strategies & trends- Lead Regional initiatives to promote the competitive advantages of the Chubb Claims Brand in the local marketplace.
Partner with business units in the Region to embed Claims in their business strategy for growth, retention and profit.
Own the process for managing, resolving and tracking claim issues that escalate from business partners, agents, or insureds in the Region.
Establish a business process for analyzing, communicating and acting on customer satisfaction claim survey results for the Region.
Cultivate strategic relationships with Regional Executive Officers, Branch Managers and Sales Leaders within the region.
Collaborate with and foster regular interaction with Brokers/Agents/Producers in the region and assigned National relationships.
Provide a feedback loop to the Claim Disciplines on emerging business or customer trends in region and on opportunities to enhance service.
Take initiative to identify and source recommendations for future enhancements focused on streamlining the claim process and improve customer journey based on surveys, escalations and broker feedback.
Advocate business partner, agent and/or insured support for strategic initiatives or positions taken by Claims to protect/promote the brand.
Collaborate with the NA Claim Business Consultant Mangers to ensure CBC resources are effectively allocated to the Region’s business.
Source, create (as needed) and deliver education to brokers and internal business partners.
Manage the process for identifying and delivering Claim Organization training to Chubb new hires, agents and brokers in the Region.
Promoting and supporting Chubb Claim Culture initiatives in the MidAtlantic Region.
Lead or be an active participant of special projects within and adjacent to the Producer & Client Relations Team.
Competencies:
Strong communication & problem-solving skills
Demonstrated advanced leadership competencies.
Strong business and claims acumen and knowledge.
Strong influence and negotiating competency.
Deep understanding of the Chubb Claims Organizational Structure, Operational Practices and Customer Service Goals.
Demonstrated track record of success in leading and influencing business outcomes.
Ability to promote open communication that fosters an environment of team collaboration, diversity, and inclusion.
Ability to interact with a wide range of technical and non-technical groups, spanning all organizational levels.
Proven internal cross-organization and external customer/agent relationship-building skills.
Exceptional oral, written, and presentation skills that positively influence a wide audience.
Demonstrated ability to positively contribute to and support Chubb’s vision, values, and business strategies.
Demonstrate effective collaboration skills working with others as a team.
Experience & Education:
Minimum 10 years of claims leadership or management experience
Previous field leadership experience strongly preferred.
Other business leadership experience (10 years+) with strong knowledge and/or the aptitude to learn claims will be considered.
Bachelor’s degree preferred.
Job requires 30% travel—mostly within the Region.
Preferred office location is Philadelphia.
Skills Required
- Minimum 10 years of claims leadership or management experience
- Strong communication and problem-solving skills
- Demonstrated advanced leadership competencies
- Strong business and claims acumen and knowledge
- Strong influence and negotiating competency
- Deep understanding of Chubb Claims organizational structure, operational practices and customer service goals
- Demonstrated track record of success in leading and influencing business outcomes
- Ability to promote open communication that fosters team collaboration, diversity and inclusion
- Ability to interact with a wide range of technical and non-technical groups across all organizational levels
- Proven cross-organization and external customer/agent relationship-building skills
- Exceptional oral, written, and presentation skills
- Demonstrated ability to support Chubb's vision, values, and business strategies
- Demonstrated effective collaboration skills working with others as a team
- Previous field leadership experience
- Other business leadership experience (10+ years) with aptitude to learn claims
- Bachelor's degree
- Ability to travel approximately 30% (mostly within the Region)
- Preferred office location Philadelphia
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
