VP, Program Manager

Location: Fort Mill, SC; Tempe, AZ; San Diego, CA; Jersey City, NJ; Boston, MA

Note:  This is a hybrid role requiring 3+ days/week onsite in an office location & willing to travel 25% of the time.

Do you have what it takes to build an industry-leading department of credentialed and qualified individuals who form dynamic and high-performing teams?

We are seeking a vice president (VP) Program Manager to oversee and drive our multi-year Service Talent Transformation Program (STTP). Service is the number one correlated driver of Advisor satisfaction, and getting service right, in both quality and efficiency, is one of the firm's top priorities.

Our Service team, which sits within LPL’s Client Success organization, is comprised of over 1,300 frontline staff and leaders responsible for delivering exceptional day-to-day support, guidance, and protection to LPL’s network of independent advisors, institutions, and staff. The STTP is designed to explore every possibility for up-leveling the quality of support we provide in a way that is highly scalable, supports the dynamic growth of our clientele, and leverages leading-edge technology in a way to create extraordinary value.

Job Overview:

The VP Program Manager will lead a multi-year and all-encompassing multi-workstream program that transforms hiring, onboarding, training, compensation and incentives, organizational design, and performance management for our large and growing Service department. The VP will be the directly responsible individual (DRI) for ensuring strong execution across all workstreams as well as providing day-to-day thought leadership to workstream leads and cross-functional support partners. 

Future opportunities for an individual successful in this role include continued large program strategic leadership, Service leadership, and other program leader opportunities in the talent and human resources areas.

Responsibilities:

• Provide thought leadership and refine and maintain the vision for the Service Talent Transformation Program in partnership with Service Leadership and Human Resources.
• Be directly responsible for creating the operating structure and reporting guidelines for all levels of program execution including Steer Co, Advisory Board, and Workstream levels.
• Oversee and provide hands-on support to all Work Stream Leads, driving accountability for execution, assisting in navigating complexities, and escalating key decision points.
• Manage cross-workstream and cross-functional forums to ensure leverage points are identified, resource prioritization is routinely reviewed, proper sequencing of work is created, and problems are resolved.
• Develop and deliver executive-ready program status communications (Steer Co, MC, and board-level presentation opportunities are in scope for this role). Telling the story of Service Talent Transformation effectively to ensure continued senior support for progress and investment.
• Responsible for overall program effectiveness in terms of scope, delivery, and budget.
• Continuously scan the horizon for best practices and ideas from industry forums, peer benchmarking, and competitive analysis.

What are we looking for?

We want a strong collaborator who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team-oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• 10+ years of experience in financial services driving large-scale transformational initiatives; management consulting experience also valued

Pay Range:

$122,800.00 - $204,600.00

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Why LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

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Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.