VP of Product

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a remote position open to candidates residing in the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin

About your new role:

We’re looking for a VP of Product to own the full product lifecycle from customer discovery to revenue impact in a fast-growing, AI-powered organization. This is a senior leadership role for someone who combines strong product judgment, deep customer empathy, and a clear bias toward growth and monetization.

You’ll lead a small, high-performing product team while remaining hands-on in roadmap definition and customer discovery. You’ll work closely with customers, sales, and go-to-market teams to understand buying behavior and pain points, translating those insights into a focused roadmap that prioritizes speed, adoption, and ARR impact.

Partnering tightly with Engineering and Executive Leadership, you’ll ensure products are built and shipped using AI-first principles leveraging modern AI tools to accelerate delivery, improve decision-making, and create differentiated customer value. This is not a feature-delivery role. It’s a business leadership position with clear accountability for product strategy, market readiness, and measurable revenue outcomes.

Key Responsibilities:

• Own product strategy and roadmap with explicit alignment to revenue growth, retention, and expansion goals.
• Embed AI-first thinking into how products are designed, built, and delivered leveraging LLMs, copilots, automation, and internal agents to accelerate both product capabilities and team velocity.
• Serve as the voice of the customer, deeply understanding user workflows, pain points, and buying behavior and turning that insight into differentiated product value.
• Partner closely with Sales, Marketing, and Customer Success to ensure products are market-ready, monetizable, and clearly positioned.
• Drive product-led growth initiatives, including pricing, packaging, onboarding, and usage-based expansion.
• Establish and track product KPIs (ARR influence, adoption, retention, expansion, time-to-value).
• Lead and scale a high-performing product team with a strong bias toward execution, accountability, and outcomes.
• Balance speed and quality shipping fast while maintaining trust, reliability, and security.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

What you'll need for success:

• 10+ years of product leadership experience, including ownership of revenue-impacting products.
• Proven track record of building and scaling products that directly drive ARR growth.
• Strong AI literacy experience incorporating AI/ML or LLM-powered features into real, customer-facing products (not just experimentation).
• Deep customer empathy paired with sharp commercial instincts.
• Comfortable operating at both strategic and tactical levels from vision and narrative down to roadmap tradeoffs.
• Experience working in close partnership with Engineering, Sales, and Executive teams.
• Data-driven decision maker who measures success by outcomes, not output.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off  
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.