VP, People Operations & Experience

Posted Yesterday
Be an Early Applicant
Hiring Remotely in United States
Remote
185K-220K Annually
Expert/Leader
Fitness • Healthtech • Payments • Software
We believe fitness is a lifestyle for people of every age, every shape, every color, and every gender.
The Role
Leads ABC Fitness’s global People Operations and Experience strategy, including operating model design, talent management, learning and development, leadership development, employee experience, people technology, analytics, AI enablement, communications, and employee engagement. Partners with executive and cross-functional leaders to simplify processes, improve service delivery, build scalable systems, strengthen People leadership, and connect workforce investments to business outcomes, productivity, risk, and organizational effectiveness.
Summary Generated by Built In

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values

Best Life

We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

ABC Fitness is seeking a Vice President, People Operations & Experience to help build the next generation of our global People operating model. Reporting to the Chief People Officer, this leader will shape how our People function scales across core operations, employee experience, Talent Management, Learning & Development, People Technology, analytics, AI enablement, and employee engagement.
This is not a traditional HR operations role. We are looking for a leader who can pair strong People Operations experience with real depth in Talent Management, leadership development, workforce capability building, and technology-enabled transformation. The right leader will help simplify how work gets done, strengthen the employee and manager experience, develop high-performing People leaders, and ensure ABC’s People function is built for growth, agility, and the responsible use of AI and automation.
This role will lead through senior functional leaders across Total Rewards and HRIS, Workforce Relations and Employee Experience, People Technology and Analytics, Talent Management and Learning, and Employee Engagement and Communications.
WHAT YOU’LL DO
  • Define and lead a scalable People Operations and Experience roadmap that supports ABC’s business strategy, global growth, and evolving workforce needs.
  • Establish clear operating models, decision rights, service standards, governance, and success metrics across People Operations and Experience.
  • Build practical, enterprise-ready Talent Management, Learning & Development, succession, leadership development, manager enablement, and capability-building practices.
  • Champion a technology-forward People operating model, including responsible use of automation, AI-enabled workflows, people analytics, data governance, and employee and manager self-service.
  • Lead through strong functional leaders, helping Directors and Senior Directors grow from excellent operators into enterprise-level People leaders.
  • Partner with the CPO, HR Business Partners, business leaders, IT, Finance, and Legal to connect People priorities to business outcomes, productivity, risk, employee experience, and organizational effectiveness.
  • Strengthen employee and manager service delivery through simplified processes, clearer knowledge management, stronger support models, and measurable improvements in quality, speed, and experience.
  • Integrate employee listening, internal communications, culture activation, and change communications into broader People transformation work.
  • Elevate People analytics from reporting to actionable workforce insights that improve leadership decisions and organizational performance.
     
WHAT YOU’LL NEED
  • Significant progressive People / HR leadership experience, including leadership of broad People Operations, Employee Experience, HR Operations, or HR transformation work.
  • Demonstrated depth in Talent Management, Learning & Development, leadership development, manager enablement, succession planning, talent reviews, or workforce capability building.
  • Meaningful experience with HR technology, people analytics, workflow automation, digital transformation, or AI-enabled HR practices.
  • Experience redesigning operating models, simplifying processes, and building scalable systems rather than only managing existing programs.
  • Ability to lead through senior functional leaders by setting direction, clarifying ownership, developing leadership capability, and creating accountability without becoming the execution bottleneck.
  • Strong executive partnership skills, with the ability to connect People investments to business outcomes, productivity, employee experience, risk, and ROI.
  • Change leadership experience in a complex, growing, global, PE-backed, technology, or transformation-oriented environment.
  • Comfort operating through ambiguity, shifting priorities, direct feedback, and high expectations while building trust through judgment, transparency, and follow-through.
     
AND IT’S GREAT TO HAVE
  • Experience in SaaS, software, payments, HR technology, professional services, or another technology-enabled business.
  • Experience working in a PE-backed, global, high-growth, or transformation-heavy environment.
  • Familiarity with Workday, HR service delivery models, employee support, employee relations, Total Rewards, payroll, or job architecture.
  • Experience implementing AI-enabled, automated, or analytics-driven People workflows with appropriate controls and human oversight.
  • Experience connecting internal communications, employee listening, engagement, culture, and change management into broader employee experience work.
     
WHAT SUCCESS LOOKS LIKE
Within the first 12 months, this leader will have:
  • Established a clear People Operations and Experience operating model with defined accountabilities, service standards, decision rights, and success measures.
  • Strengthened the leadership bench across the People organization, especially among Director and Senior Director-level functional leaders.
  • Built credible, practical Talent Management, Learning & Development, succession, manager enablement, and leadership development capabilities.
  • Advanced a People Technology, AI, analytics, and data-governance roadmap with measurable improvements in productivity, experience, and decision quality.
  • Improved employee and manager service delivery through simplified processes, stronger self-service, clearer knowledge management, and better operational metrics.
  • Increased the use of workforce data and insights in executive and business decision making.
  • Created stronger integration across employee experience, communications, culture, learning, technology, and business needs.

Compensation for this role will be determined based on a variety of factors, including relevant experience, qualifications, skills, geographic location, and market considerations. The anticipated compensation range for this position is -

United States range = $185,000 - $220,000 USD- annually. In addition to base compensation, eligible employees may be offered other forms of compensation, such as bonuses, commissions, equity, or other incentive programs, where applicable. Compensation and benefits may vary by location and are subject to applicable legal, business, and market requirements.

WHAT’S IN IT FOR YOU:

  • Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
  • Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
  • Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
  • Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
  • Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
  • Medical/Dental/Vision coverage
  • EAP – we get you help when you need it. Period.
  • Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
  • And more! – so many benefits we couldn’t even fit them all here!

At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.


ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: 

ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com


About ABC Fitness

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com


#LI-REMOTE

Skills Required

  • Significant progressive People or HR leadership experience, including broad People Operations, Employee Experience, HR Operations, or HR transformation leadership.
  • Demonstrated depth in Talent Management, Learning and Development, leadership development, manager enablement, succession planning, talent reviews, or workforce capability building.
  • Meaningful experience with HR technology, people analytics, workflow automation, digital transformation, or AI-enabled HR practices.
  • Experience redesigning operating models, simplifying processes, and building scalable systems.
  • Ability to lead through senior functional leaders while setting direction, clarifying ownership, developing leadership capability, and creating accountability.
  • Strong executive partnership skills connecting People investments to business outcomes, productivity, employee experience, risk, and ROI.
  • Change leadership experience in a complex, growing, global, private-equity-backed, technology, or transformation-oriented environment.
  • Ability to operate through ambiguity, shifting priorities, direct feedback, and high expectations while building trust.
  • Experience in SaaS, software, payments, HR technology, professional services, or another technology-enabled business.
  • Experience working in a private-equity-backed, global, high-growth, or transformation-heavy environment.
  • Familiarity with Workday, HR service delivery models, employee support, employee relations, Total Rewards, payroll, or job architecture.
  • Experience implementing AI-enabled, automated, or analytics-driven People workflows with appropriate controls and human oversight.
  • Experience connecting internal communications, employee listening, engagement, culture, and change management to employee experience work.

ABC Fitness Solutions Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABC Fitness Solutions and has not been reviewed or approved by ABC Fitness Solutions.

  • Leave & Time Off Breadth Policies include open PTO for exempt roles, volunteer days, companywide disconnect days, and multiple leave types that emphasize rest and flexibility. Coverage spans military, parental, and “pawternity” leave.
  • Wellbeing & Lifestyle Benefits Offerings include an Employee Assistance Program, mental‑health concierge, Calm app access for employees and dependents, and a quarterly fitness reimbursement. A remote‑first setup complements these resources to support work–life balance.
  • Parental & Family Support Paid parental leave is positioned as best‑in‑class, with additional family‑friendly policies like “pawternity” leave. Generous bereavement policies are also highlighted positively.

ABC Fitness Solutions Insights

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The Company
HQ: Dallas-Fort Worth, TX
1,470 Employees
Year Founded: 1981

What We Do

At ABC Fitness, we're passionate about fitness. We believe that everyone deserves the opportunity to be their best selves and live their best lives. Our technology solutions are designed to empower fitness businesses and individuals to achieve their goals, whether it's building a stronger community, streamlining operations, or providing personalized training experiences. We're committed to making fitness accessible and enjoyable for everyone. We believe fitness is a lifestyle for people of every age, every shape, every color, and every gender. From the inside out, we live our day-to-day life guided by our core values: One Team, Growth Mindset, and Best Life. These values shape our culture, the way we work, and how we interact with each other and our community. We believe in the power of teamwork, continuous learning, and fostering a supportive environment where everyone can thrive. If you rock your sneakers with confidence and believe in the extraordinary, you’re in the right place. As One Team, we collaborate and respect each other, fostering a sense of belonging and encouraging individual growth. With a Growth Mindset, we embrace challenges, strive for continuous improvement, and promote smart experiments. Through Best Life, we prioritize the well-being of our team and community, inspiring each other to be our best selves and live our best lives.

Why Work With Us

As One Team, we are committed to creating an inclusive and safe space and fostering an environment where every team member feels like they can bring their whole selves to work. We are dedicated to designing equitable experiences that inspire and activate our growth mindset, so everyone can learn and grow together.

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