VP of Operations

About Raycon

Raycon is an electronics brand that's on a mission to create a better every day through reliable and delightful tech. With over 3 million customers — and loved by thousands of tastemakers — we’re here to speak up for the customer. We've experienced rapid growth over the past year and looking for fellow go-getters to join our team!
 

About the Role

Raycon is looking for an experienced VP of Operations to lead the process of building a world class operations infrastructure to power our growth, both domestically and internationally. The candidate will be responsible for overseeing day-to-day operations and ensuring they are humming along. The ideal candidate has experience scaling a fast-paced e-commerce company and requires proficiency in operational excellence, process optimization, analytics, and customer service. You will be responsible for enhancing our international eCommerce infrastructure, optimizing current unit economics and making cost improvements, ensuring our operational process delivers amazing customer experience, and streamlining operational infrastructure to enable sales and marketing opportunities. You will report directly to our CEO. This is a full-time position and includes a competitive base salary and benefits. The preferred location for this role is onsite in our New York office for three or four days a week.
Problems You Might Work On

• Work with our existing partners and find new partners to drive operational unit economics
• Source, prepare, and successfully launch two new 3PLs in international regions with streamlined inventory to order to returns processes
• Develop and systemize cost improvements on a scheduled basis with manufacturers while building goodwill and a positive relationship
• Reduce the impact of returns through thoughtful suggestions in existing operational and customer-touching processes to boost profitability

Who You Are

• You have 10+ years of experience in a combination of strategy, business operations, retail, CPG, consulting, finance or an equivalent field. Experience with a D2C brand is a plus.
• You should be familiar with eCommerce (Shopify and Amazon) and retail processes
• You should be familiar with ERP systems such as SAP or Netsuite, and take a direct role in supporting the finance team with public or private audits
• You have direct experience dealing with international eCommerce and understand the details of international subsidiaries, 3PLs, and product regulations
• Bachelor's degree or equivalent
• Proficient with advanced Microsoft Excel skills
• You are hands on. While you know how to effectively manage a team, no job is too small and you’re happy to roll up your sleeves if something needs to get done.
• You’re like us! You’re a self-starter, a go-getter, and get-it-doner. You thrive in fast-paced environments and like getting your hands dirty. 
• You have passion. Maybe you’re an amateur pinball player, a writer, a car enthusiast, a side hustler. You know what it’s like to deeply enjoy what you do and you embrace it. 
• You have a sense of humor. You know life’s too short to take yourself too seriously 

Our Mission
Technology shouldn't feel so complicated or create more problems for users. We make a better every day through reliable and easy-to-use electronics.
Growth Potential

• The consumer electronics industry is over $1 trillion in total market size: it’s massive, global, and growing! Specifically, the wireless audio industry is huge on its own: it will soon grow to a $100B+ market with fast growth as new technology is introduced.
• Raycon has hit 3m customers and on track to hit 4m customers.
• We’re a tight-knit team that believes every team member should move the needle, and love to encourage growth.

Raycon is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. This role may also be eligible for bonus compensation and employee benefits.
NYC Base Salary Range: $120,000 - $220,000 USD
Equal Employment Opportunity Statement
Raycon is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.