VP, Operational Excellence

About this Opportunity:

The Vice President, Operational Excellence is a critical leadership role responsible for driving operational efficiency, effectiveness, and innovation within Orion.  This individual will lead initiatives aimed at enhancing service delivery and quality, reducing operational costs, and improving process efficiencies across the organization. The VP, Operational Excellence will work closely with the Chief Operating Officer and senior leadership to align operations with Orion’s strategic goals, ensuring a culture of continuous improvement and operational excellence.  The ideal candidate will have a strong background in Six Sigma methodology and operational excellence. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.  

For External Candidates:

Candidates must work in-office at one of the following locations for at least 3 days per week: Omaha, NE; Sacramento, CA; Hebron, KY

For Internal Candidates:

All internal employees, regardless of their current work arrangement (remote or in-office), are encouraged to apply.

In this role, you'll get to:

Strategic Leadership:

• Develop and implement a comprehensive Operational Excellence strategy that aligns with Orion’s business objectives.

• Lead the execution of key operational initiatives, ensuring they meet financial targets and quality standards.

• Collaborate with senior management to define and prioritize process improvement projects across the organization.

Process Improvement:

• Utilize Six Sigma methodologies (DMAIC, Lean, etc.) to analyze existing processes, identify inefficiencies, and implement data-driven solutions.

• Lead and mentor teams in the application of Six Sigma tools and techniques, including training and certifying team members in Lean Six Sigma principles.

• Oversee the execution of Six Sigma projects to deliver measurable improvements in quality, efficiency, and cost.

Change Management:

• Champion a culture of continuous improvement and operational excellence within the organization.

• Drive change management initiatives to ensure successful adoption of new processes and technologies.

• Provide guidance and support to teams during transitions to new operational models.

Performance Metrics and Reporting:

• Establish key performance indicators (KPIs) to measure the effectiveness of operational processes and track progress against business objectives.

• Provide regular reports to senior management on the status of operational excellence initiatives, including progress, risks, and recommendations.

Risk Management:

• Assess operational risks and implement strategies to mitigate them, ensuring compliance with regulatory requirements and industry best practices.

• Work closely with risk management and compliance teams to ensure operational processes are aligned with regulatory standards.

Technology and Innovation:

• Collaborate with IT and other departments to leverage technology in improving operational processes and service delivery.

• Stay abreast of industry trends and emerging technologies that can enhance operational efficiency.

• Lead the implementation of automation and digital transformation initiatives to streamline operations.

Team Leadership and Development:

• Build and lead a high-performing Operational Excellence team, providing mentorship, guidance, and career development opportunities.

• Foster a collaborative and results-driven work environment that encourages innovation and accountability.

• Set clear goals and expectations for the team, ensuring alignment with the company’s operational objectives.

Financial Management:

• Develop and manage the Operational Excellence budget, ensuring optimal allocation of resources.

• Monitor financial performance against budget, identifying and addressing variances as needed.

• Drive cost reduction initiatives without compromising service quality.

We're looking for talent who has:

• Bachelor’s degree in business, Finance, Operations Management, or a related field; Master’s degree preferred.

• Minimum of 7 years of experience in operational excellence, process improvement, or a related role in fintech, financial services, insurance or call center environment.

• Six Sigma Black Belt or Master Black Belt certification

• Proven record of accomplishment of leading successful Six Sigma projects with tangible results.

• Strong leadership skills with the ability to influence and drive change across a large organization.

• Exceptional analytical and problem-solving skills, with a strong focus on data-driven decision-making.

• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.

• Experience with change management and leading large-scale transformation initiatives.

• In-depth knowledge of the financial services industry, including regulatory requirements and best practices.

• Ability to deal with ambiguity and navigate uncertain situations to drive for clarity.

• Ability to work across cultures effectively, valuing diversity.

*Equivalent education and experience will be considered

#LI-AP1 

#LI-Onsite 

#LI-Hybrid