Directing pricing margin management, investor pricing and optimization of product and channel pricing to maximize profitability and balance sheet performance. Drive decision making to achieve forecasted/targeted goals for P&L and Balance Sheet through disciplined pricing strategy, best execution modeling, and capital markets analytics. Enhance analytical tools, reporting, and insights for Pricing and Finance teams to improve forecasting, decision-making, and overall financial performance. Supporting BSO, Non-Agency Platform, GNMA EBO/Re-pooling, and Alternative Execution opportunities and transactions while ensuring alignment to investor requirements and market dynamics. Evolve Capital Markets and Home Mortgage Analytics leveraging internal and external data, developing reporting, dashboards, and presentations to drive decision-making and business strategy within Mortgage.
Extensive hands-on QRM-MB experience is required, along with a deep understanding of fixed income and mortgage analytics, mortgage pipeline hedging, secondary marketing, mortgage pricing, servicing valuation concepts, and model governance. This role will lead the QRM function from both a technical and managerial perspective, owning the development and enhancement of advanced modeling frameworks including interest rate shock modeling, option-adjusted analytics, pipeline valuation, fallout modeling, and best execution. The role requires prior management experience, strong leadership capability, and the ability to mentor and direct analytical staff. This role will partner closely with ALM, MSR, Finance, Risk, Technology, and Model Validation teams to ingest data, support cross-functional initiatives, and ensure QRM outputs are aligned with enterprise risk management, valuation, and capital markets objectives.
Primary responsibilities include
- Drive decision making to achieve forecasted/targeted goals for P&L and Balance Sheet through pricing strategy, best execution frameworks, and pipeline analytics
- Enhance analytical tools, reporting, and dashboards for Pricing and Finance to improve decision quality and efficiency
- Support BSO, Non-Agency Platform, GNMA EBO/Re-pooling, and alternative execution opportunities and transactions
- Evolve Capital Markets and Home Mortgage Analytics using internal and external data to develop insights, reporting, and business strategy
- Develop, enhance, and govern QRM-based models supporting pipeline valuation, hedging, fallout, and risk analytics
- Lead scenario analysis, stress testing, and ad hoc analytics to support capital markets strategy and performance management
- Improve automation, process efficiency, and scalability of QRM and capital markets analytic workflows
Qualifications, Education, Certifications and/or Other Professional Credentials
Required Qualifications
- Extensive hands-on experience with QRM-MB platform supporting mortgage pipeline valuation, hedging, and secondary marketing
- Strong expertise in fixed income and mortgage analytics, including duration, convexity, hedge analytics, and prepayment/fallout behavior
- Demonstrated experience in mortgage pricing, margin management, and capital markets strategy
- Proven ability to develop and manage complex analytical and modeling frameworks
- Strong SQL, Python, and advanced Excel capabilities
- Experience with model governance, validation, and regulatory expectations
- Prior leadership experience with the ability to manage, mentor, and develop analytical teams
Preferred Qualifications
- 10+ years of experience in mortgage banking, capital markets, or MSR/pipeline modeling
- Deep experience in pricing optimization across products, channels, and investor executions
- Experience supporting Non-Agency, GNMA, and alternative execution strategies
- Advanced degree in Finance, Economics, Business Analytics, or related field
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: Monday – Friday
Pay Transparency
The salary range for this position is $161,000 - $214,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
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About Us
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Skills Required
- Extensive hands-on experience with QRM-MB platform supporting mortgage pipeline valuation, hedging, and secondary marketing
- Strong expertise in fixed income and mortgage analytics, including duration, convexity, hedge analytics, and prepayment/fallout behavior
- Demonstrated experience in mortgage pricing, margin management, and capital markets strategy
- Proven ability to develop and manage complex analytical and modeling frameworks
- Strong SQL, Python, and advanced Excel capabilities
- Experience with model governance, validation, and regulatory expectations
- Prior leadership experience with the ability to manage, mentor, and develop analytical teams
Citizens Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citizens and has not been reviewed or approved by Citizens.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with multiple plan options and preventive care highlighted as fully covered. Mental-health support is also emphasized through EAP-style counseling access and app-based support.
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Retirement Support — Retirement benefits are described as meaningful, including an employer match and additional company contributions in some descriptions. Stock purchase features and occasional profit-sharing framing add to the overall retirement-and-wealth picture.
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Leave & Time Off Breadth — Time-off benefits are described as generous, including a substantial PTO bank, paid holidays, and sizeable parental leave. Adoption assistance and emergency backup care are also presented as part of the leave-related support set.
Citizens Insights
What We Do
As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security, learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation
Why Work With Us
We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits, plus a diverse culture of people and perspectives, we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving, and we believe you can too.
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