The VP of IT Operations is a senior executive responsible for the strategic direction and day-to-day management of the organization's global technical infrastructure. This includes cloud services, data centers, networking, enterprise applications, integrations and service desk. The primary goal is to ensure 24/7 system availability, scalability for business growth, and a seamless digital experience for all employees and customers.
WHAT WILL YOUR NEW ROLE BE
The duties of this role are split between strategic leadership and operational excellence.
Strategic Leadership:
Infrastructure Roadmap: Develop and execute a 3–5 year infrastructure strategy that aligns with business goals
Budget Management: Oversee a multimillion-dollar OPEX and CAPEX budget; optimize spend and vendor contracts to maximize ROI.
AI Adoption: Embrace available AI tools and platforms to provide automation and self-service capabilities to Harris employees.
Operational Duties:
System Reliability: Oversee Data Center, Cloud and Network Operations teams to maintain 99.99% uptime.
Cybersecurity Operations: Partner with the CISO to implement proactive threat detection, incident response, and disaster recovery (DR) protocols.
Vendor Management: Lead negotiations and performance reviews with key partners (Microsoft, Amazon, Dell, CDW, TELUS, PAN, others).
Talent Development: Direct, mentor, and scale a global team of IT professionals, fostering a culture of continuous improvement
WHAT WE ARE LOOKING FOR
Total Experience: 12–15+ years in Information Technology.
Leadership Experience: 7+ years in a senior management role (Director or above) overseeing large, cross-functional teams.
Technical Track Record: Proven experience leading digital transformations, large-scale cloud migrations, or modernizing legacy data centers.
Industry Specifics: (preferred) Experience in high-compliance or high-volume industries like FinTech, Healthcare, or E-commerce.
Education: Bachelor’s Degree in Computer Science, Information Technology, or Engineering.
Certifications (Examples of preferred cert’s):
ITIL 4 Master: For service management excellence.
CISSP: For a deep understanding of security operations.
PMP: For managing complex, large-scale infrastructure projects.
Cloud Architect Certifications: (AWS Certified Solutions Architect or Azure Solutions Architect Expert).
WHAT WILL MAKE YOU STAND OUT
Technical Acumen: Cloud Architecture (Hybrid/Multi-cloud), Cybersecurity, DevOps/CI-CD, Data Privacy.
Business Acumen: Financial forecasting, Contract negotiation, M&A integration, ROI analysis.
Soft Skills: Executive presence, Crisis management, Influence without authority, Radical transparency.
WHAT WE OFFER
Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!
Salary: 100k-140k
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What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
