Why GM Financial Technology?
Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.
Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.
About The Role:
The VP IT Operations - Workplace Experience is responsible for defining and executing the enterprise strategy for a seamless, productive, secure and engaging employee technology experience. This executive leads Workplace Experience capabilities that include end-user computing, Service Desk, Field Services, Digital Employee Experience (DEX), virtual desktop services, employee self-service, knowledge enablement and workplace technology adoption. The role establishes the vision, operating model, roadmap, governance and performance measures that connect technology services to employee productivity and business outcomes. The Vice President partners across Technology, Cybersecurity, Human Resources, Communications, Facilities, Procurement and business leadership to remove employee friction, improve technology reliability and adoption, and shift workplace services from reactive support toward proactive, insight-driven and automated experiences. The role leads a geographically distributed organization of leaders, engineers, analysts and support professionals serving office, branch, contact center, remote and hybrid employees.
Enterprise Strategy & Experience Leadership
- Create and execute a multi-year Workplace Experience strategy and roadmap aligned to enterprise priorities, workforce needs and measurable business outcomes
- Establish employee experience standards, service principles, decision rights and governance across workplace technology services
- Act as the executive advocate for employee technology experience and build alignment across Technology, Cybersecurity, Human Resources, Communications, Facilities, Procurement and business stakeholders
- Lead workplace modernization initiatives that support office, branch, contact center, remote and hybrid work environments
Digital Employee Experience & Continuous Improvement
- Own the DEX strategy, operating model, scorecards and improvement backlog using device, application, service and employee feedback insights
- Implement a structured employee listening model using telemetry, surveys, focus groups and business engagement to identify and prioritize friction points
- Drive proactive issue detection, root-cause elimination, automation and self-healing to prevent incidents and improve workforce productivity
- Create a closed-loop process that communicates outcomes to employees and demonstrates how feedback informs decisions and investment
Employee Technology Services
- Provide executive leadership for end-user computing, Service Desk, Field Services, virtual desktop services and related employee support capabilities
- Ensure consistent, secure and high-performing device, operating system, application and peripheral experiences across supported employee populations
- Oversee endpoint lifecycle, engineering standards, patching, software delivery, device health, asset accountability and service quality
- Establish clear ownership and cross-team operating rhythms for major employee-impacting technology issues
Self-Service, Knowledge & Adoption
- Drive the strategy and adoption of a unified employee technology front door, intelligent self-service and employee-facing knowledge experiences
- Establish accountability for accurate, relevant and user-friendly knowledge content across technology and application owners
- Partner with communications, training and product teams to improve adoption of collaboration, productivity, automation and AI-enabled capabilities
- Measure value realization through self-service utilization, resolution effectiveness, adoption, employee satisfaction and ticket avoidance
Operational Excellence & Risk Management
- Define and report executive-level outcomes for employee experience, service performance, device health, operational risk, financial efficiency and roadmap progress
- Ensure compliance with enterprise policies, standards, licensing obligations, regulatory requirements and applicable security controls
- Partner with Cybersecurity to balance protection, performance and employee experience, including visibility into patching and vulnerability remediation
- Lead financial planning, vendor strategy, sourcing decisions and outcome-based management of strategic partners
People & Organizational Leadership
- Build, develop and retain a high-performing, inclusive leadership and technical organization focused on employee outcomes and service excellence
- Define organizational capabilities, workforce plans, succession strategies and protected capacity required for continuous improvement
- Create a culture of accountability, transparency, innovation, collaboration and data-driven decision-making
- Provide clear executive communication on priorities, risks, performance, investment needs and results
What makes you an ideal candidate?
- Enterprise leadership capability with demonstrated success translating workforce needs into technology strategy, operating models and measurable outcomes
- Deep understanding of workplace technology, end-user computing, employee support, DEX, virtual desktop services, endpoint management and employee self-service
- Strong knowledge of IT service management, product management, experience management, automation and continuous improvement practices
- Ability to use quantitative telemetry and qualitative employee feedback to establish priorities, make investment decisions and demonstrate value
- Working knowledge of cybersecurity, identity, privacy, risk, regulatory compliance and the impact of controls on employee technology experience
- Executive presence and the ability to communicate complex topics clearly to senior leaders, business partners and technical teams
- Proven ability to lead through influence across organizational boundaries and balance employee experience, security, reliability, cost and speed
- Strategic financial, contract and vendor management skills, including outcome-based performance management
- Ability to build, develop and lead geographically distributed, multi-disciplinary organizations through change
- Strong analytical, decision-making, negotiation, written communication and presentation skills
Experience & Education
- 10 or more years of progressive technology or digital workplace leadership experience preferred
- 8 or more years leading large, complex workplace technology, end-user services, infrastructure, service management or employee experience organizations preferred
- Demonstrated experience leading enterprise transformation, service improvement or technology modernization initiatives with measurable outcomes required
- Experience leading distributed teams, strategic partners, financial plans and executive stakeholder relationships required
- Experience in a regulated industry or financial services environment preferred
- High School Diploma or equivalent required
- Bachelor's degree in Information Technology, Business, Engineering or a related field, or equivalent relevant experience, required
- Master's degree or relevant executive, technology or service management certifications preferred
- Some travel required
- Fast-paced office environment
- Flexible schedule with possibility of working long hours
- Ability to travel between company locations and support geographically distributed operations as business needs require
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: Competitive pay and bonus eligibility.
Work Life Balance: Flexible hybrid work environment, 3-days a week in office (Tuesday/Wednesday/Thursday).
#GMFJobs #LI-Hybrid #LI-KC1
Skills Required
- Demonstrated enterprise leadership translating workforce needs into technology strategy, operating models, and measurable outcomes
- Deep understanding of workplace technology, end-user computing, employee support, DEX, virtual desktop services, endpoint management, and employee self-service
- Knowledge of IT service management, product management, experience management, automation, and continuous improvement practices
- Ability to use quantitative telemetry and qualitative employee feedback to establish priorities and demonstrate value
- Working knowledge of cybersecurity, identity, privacy, risk, regulatory compliance, and technology controls
- Executive presence and ability to communicate complex topics to senior leaders, business partners, and technical teams
- Ability to lead through influence across organizational boundaries while balancing experience, security, reliability, cost, and speed
- Strategic financial, contract, and vendor management skills, including outcome-based performance management
- Ability to build, develop, and lead geographically distributed, multidisciplinary organizations through change
- Strong analytical, decision-making, negotiation, written communication, and presentation skills
- 10 or more years of progressive technology or digital workplace leadership experience
- 8 or more years leading large, complex workplace technology, end-user services, infrastructure, service management, or employee experience organizations
- Experience leading enterprise transformation, service improvement, or technology modernization initiatives with measurable outcomes
- Experience leading distributed teams, strategic partners, financial plans, and executive stakeholder relationships
- Experience in a regulated industry or financial services environment
- High school diploma or equivalent
- Bachelor's degree in Information Technology, Business, Engineering, or related field, or equivalent relevant experience
- Master's degree or relevant executive, technology, or service management certifications
GM Financial Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GM Financial and has not been reviewed or approved by GM Financial.
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Strong & Reliable Incentives — Annual and performance bonuses are described as meaningful additions to total compensation. In several functions, incentives reliably boost take-home pay when available.
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Leave & Time Off Breadth — Generous paid time off, corporate and floating holidays, and paid volunteer time are emphasized. Time-away programs contribute significantly to perceived total rewards.
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Parental & Family Support — Paid parental leave and family-friendly policies are highlighted, with recent expansions mentioned in some areas. Support for bonding time is seen as a notable strength of the package.
GM Financial Insights
What We Do
GM Financial is the captive finance company and the wholly owned subsidiary of General Motors and is headquartered in Fort Worth, Texas. The company is a global provider of auto finance solutions, with operations in North America, Latin America and China. Through our long-standing relationships with auto dealers, we offer attractive retail loan and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. GM Financial employs more than 9,000 hard-working team members, and we're always looking for new people with diverse talents. GM Financial is a workplace where dedicated people have the opportunity to work together and celebrate our successes. Our culture is based on respect, integrity, innovation and personal development. GM Financial is committed to strengthening the communities where we live and work. Each year, we select several philanthropic organizations to support through our Signature Events program. The company and its team members actively support these organizations through many company-wide initiatives; in addition we support numerous other nonprofit organizations through sponsorships and monetary donations.
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